Enterprise Renewals Specialist

  • 1101 Haynes St, Raleigh, NC 27604, USA
  • Full-time

Company Description

Job Summary

Do you thrive in a fast-paced environment? Are you interested in building long-lasting connections? Then our Enterprise Renewal & Collections Specialist may be an excellent opportunity for you! In this role, you will be responsible for working with customers directly to collect purchase orders and payment for invoices for all revenue streams (software licenses, services, maintenance, and hardware). This position will provide an opportunity to join a successful, rapidly-growing software company with an established customer base that includes many of the world’s largest companies, including Exxon-Mobil and Phillips 66!

 

Responsibilities

  • Independently manage the delivery and collection of invoices for all revenue streams
  • Uncover accounts which may be at risk for cancelation and develop plans to mitigate such risk
  • Utilize Salesforce.com to record all collection activities and maintain current customer contact information
  • Serve as a liaison between the Sales Team and Finance Team to manage opportunities
  • Continuously seek to identify and implement improved contract processes and procedures
  • Provide outstanding internal and external customer service
  • Proactively call customers and routinely follow up on past due accounts
  • Escalate issues and assist other team members as needed
  • Other duties as assigned

 

Requirements

  • Bachelor's degree preferred (must have 3+ years of collections experience without a bachelor’s degree)
  • One to two years of relevant experience preferred
  • Outstanding organizational skills and extreme attention to detail
  • Strong multi-tasking ability
  • Ability to work collaboratively with multiple departments across the organization
  • Ability to clearly articulate complex thoughts and concepts to clients
  • Excellent client and internal communication skills including clear and concise writing skills
  • Adept at managing spreadsheets and manipulating information
  • Negotiation skills required

Additional Information

All your information will be kept confidential according to EEO guidelines.