Program Manager II

  • San Jose, San Jose, California, United States
  • Contract

Company Description

Progressive Technology Solutions (PTSOL®) is a software product engineering and services company serving Fortune 1000, SMB and mature technology start-ups. PTSOL is headquartered in Silicon Valley, California with development and delivery facilities in North America, EMEA and Asia. PTSOL has 20+ years of experience with proven ability to build products and deliver projects internationally leveraging over 250 global resources.

Job Description

Responsibilities:
The program manager will be responsible for driving day-to-day operations of Data Protection & Privacy Policy & Enforcement, partner with other Managers to define and deliver on the organizations business processes and operations deliverables and other cross-organization initiatives. Manage the planning process for short and long term strategic planning. Manage business processes systems and tools to support the organization. Responsible for tracking of and dashboard reporting about client satisfaction/key success metrics. Strategic planning & analysis, complex problem solving, ability to work in high-stress situations, virtual team leadership.
Key Responsibilities
• Provide supporting program manager role to the Business Operations & Enforcement Leads to deliver all program deliverables.
• Collect and translate business requirements into well understood, realistic, and actionable tasks.
• Manage stakeholder expectations and communications on a timely manner
• Define and provide support to operational processes internally to ensure proper handling of requests and escalations.
• Define Key Performance Indicators (Metrics) for deliverables and report outcomes.
• Define change management process.
• Manage risks and dependencies as they occur.
• Interact with cross-functional teams to ensure successful delivery of solution & optimal quality.
• Provide accurate scoping, time estimates and participate in overall project planning.
• Manage multiple projects simultaneously.
• Facilitate meetings and communicate well in a large group of participants; meetings shall be prepared well in advance with supporting presentation material.
• Maintain information in Cisco Document Management and Collaboration Systems as it relates to the job function.

Qualifications
• Bachelors or Master’s degree in Computer Science or Engineering from a leading university.
• Experience with operationalizing policy and defining process.
• 10+ years’ experience in software program or project management.
• Excellent attention to detail and reporting and managing of tasks.
• Excellent verbal/written communication skills, time management and analytical/problem solving abilities.
• Team player with ability to be hands-on & get knee-deep to resolve complex issues.
• Ability to perform at a rapid pace – and to manage multiple projects simultaneously.
• Ability to work cross-functionally, a true team player amongst local and remote resources in different time zones.
• Experience creating enterprise quality power point presentation, project, and process documentation.
• Focused in meeting client’s requirements, expectations, and providing exceptional customer satisfaction.
• Experience defining business goals, business requirements and producing high quality project documentation supporting them. (Samples will be requested)
• Familiar with ISO Audit Compliance guidelines and experience with application process for obtaining industry wide certifications and awards.
• Knowledge of Microsoft Project/Excel/Word/PowerPoint, Wiki, Visio, and JIRA; Familiar with SmartSheet.
 

Preferred Additional Expertise
• Six Sigma, PMP certified; Certified Scrum Master
• IAPP certification or equivalent
• CISSP Security Certification
• FAIR certification

Qualifications

• Bachelors or Master’s degree in Computer Science or Engineering from a leading university.
• Experience with operationalizing policy and defining process.
• 10+ years’ experience in software program or project management.
• Excellent attention to detail and reporting and managing of tasks.
• Excellent verbal/written communication skills, time management and analytical/problem solving abilities.
• Team player with ability to be hands-on & get knee-deep to resolve complex issues.
• Ability to perform at a rapid pace – and to manage multiple projects simultaneously.
• Ability to work cross-functionally, a true team player amongst local and remote resources in different time zones.
• Experience creating enterprise quality power point presentation, project, and process documentation.
• Focused in meeting client’s requirements, expectations, and providing exceptional customer satisfaction.
• Experience defining business goals, business requirements and producing high quality project documentation supporting them. (Samples will be requested)
• Familiar with ISO Audit Compliance guidelines and experience with application process for obtaining industry wide certifications and awards.
• Knowledge of Microsoft Project/Excel/Word/PowerPoint, Wiki, Visio, and JIRA; Familiar with SmartSheet.
 

Additional Information

All your information will be kept confidential according to EEO guidelines.