Progressive Technology Solutions (PTSOL®) is a software product engineering and services company serving Fortune 1000, SMB and mature technology start-ups. PTSOL is headquartered in Silicon Valley, California with development and delivery facilities in North America, EMEA and Asia. PTSOL has 20+ years of experience with proven ability to build products and deliver projects internationally leveraging over 250 global resources.

Job Title : Agency Mfg Ops Program Mgmt
Location: Westford, MA
Duration: 6 Months
Client: Juniper Networks

Please note this position can be remote, the training can be done onsite in Westford, MA or remote.* 

Juniper is undergoing a major transformation in its product portfolio strategy that involves deploying new business models & system infrastructure as we continue to grow our cloud- and software-based product revenue.  As part of this transformation; Juniper Networks has deployed and continues to evolve the Juniper Agile Licensing Platform to deliver new capabilities in support of new business models as well as to improve our customers’ and partners’ licensing experience. 
Juniper is seeking a high-energy, self-driven program manager who can work across highly matrixed cross-functional teams. This role will focus on the setup, maintenance and support of the Juniper Agile Licensing platform.  The role is critical to ensuring that Juniper’s intellectual property is protected, revenue is recognized, the licensing system is accurately setup and maintained and the licensing platform is continually improved.
This role will require engagement with cross-functional teams on a global, enterprise wide level. Experience in business operations or supply chain management in a large-scale environment is required. Specific knowledge or experience in the software licensing discipline and industry leading entitlement management systems is a plus.

This individual will report to the Senior Manager, Licensing Operations.
Responsibilities:
In this role, this person will work in close collaboration with our licensing vendor, IT, customer service, software engineering and product line managers to deliver high quality licensing support and platform maintenance.  This individual will therefore have a significant opportunity to ensure that Juniper’s IP is protected, revenue is recognized, the licensing system is accurate and effectively maintained and the platform is continually evolved to meet customers’ and partners’ expectations of a simple, easy, seamless licensing experience.
 

 Some specific areas of focus:

• Set-up, test, and deliver licensing and fulfillment solutions as they relate to NPIs, incremental SKU requirements and new capabilities or enhancements

• Ensure that any new licensing capabilities, enhancements or bug fixes are fully tested to meet the requirements and that existing functionality isn’t impacted

• Employ a self-initiated and data-driven approach to identify and execute improvements in the licensing platform and licensing processes

• Monitor customer care incident escalations to the licensing team and respond with a sense of urgency to resolve customer facing issues

• Create and update processes and work instructions required to successfully introduce and sustain products, monitor the licensing system performance & accuracy and audit licensing system employee and customer activity

• Ability to act as the licensing team representative on cross-group projects and initiatives with SME level knowledge of the licensing platform and processes

Requirements:

• 3-5 years of experience in a business operations or supply chain role

• Strong written and verbal communication skills

• Excellent inter-personal skills with a focus on building and maintaining effective working relationships across a broad range of stakeholder teams

• Ability to work effectively with cross-functional teams to design, develop and implement enhancements and new licensing platform capabilities

• Effective at dealing with ambiguity and understanding complex and dynamic concepts

• Exhibits bias towards taking action

• Experience in the software licensing discipline is a plus

• Knowledge of Gemalto’s Entitlement Management System (EMS) is a significant plus

• Knowledge of supporting applications (SAP, AWS IB) is a significant plus

 Education:

• B.A. or B.S. in a business-related field

• BUSINESS OPERATIONS
• LARGE-SCALE
• SAP
• SUPPLY CHAIN MANAGEMENT
• SME

• SOFTWARE LICENSING
• SUPPLY CHAIN
• AUDIT
• B2B SOFTWARE
• CUSTOMER SERVICE
• CUSTOMER SERVICE ORIENTED
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
• INTELLECTUAL PROPERTY
• JUNIPER
• MAINTENANCE
• PROGRAM MANAGER
• RETAIL SALES
• SOFTWARE ENGINEERING
• SUBJECT MATTER EXPERT
• TRAINING

All your information will be kept confidential according to EEO guidelines.