Customer Service Coordinator

  • Bartlesville Oklahoma 74006, Bartlesville, Oklahoma
  • Full-time

Company Description

This is for a power and automation company based in Zürich, Switzerland. It is one of the world's largest engineering multinationals with operations in around 100 countries.

Job Description

Employment Type: 3-month contract

(With high potential for contract extension or conversion to permanent employment)

Main Accountabilities:

1. Create work orders based on the needs of the customer. Send service quotes & receive Purchase Orders from the customer

2. Call management includes creation of call records when required. Calls and call records will be forwarded to the appropriate personnel to assure customer satisfaction. Call management requires the SC to take ownership of the incoming call until it is resolved.

Qualifications

  • Minimum Associate’s Degree in a technical discipline
  • Five years’ experience in related field
  • Alternatively, possess a special combination of education & experience and/or demonstrated accomplishments
  • Knowledge of MS Word, Excel, PowerPoint
  • Customer service background highly desirable
  • SAP Experience would be a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.