ProGineer Technologies is a leading outsourcing company that provides a multitude of Software Services spanning the complete software development cycle.

• Manage customer support team day-to-day functions; software, testing, and customer project management.
• Provide 1st level of support and training to the field application engineering team.
• Work closely with the R&D application engineering team to ensure customer satisfaction.
• Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentation and weekly meetings required for project execution.
• Improve customer relationships by providing timely and accurate responses to their inquiries.
• Maintain and update a database of project-related documents.
• Work closely with sales account team and technical teams abroad.
• Understand customer issues/needs, often in a pressurized environment while summarizing and documenting the key points.
• Issue weekly project summaries, raise flags, and manage escalations.

• Bachelor’s degree, preferably in electrical engineering, communication engineering, computer science, or a related field.
• Proven experience working in a customer support position.
• Proven experience with embedded hardware and software development.
• Excellent leadership and interpersonal skills.
• Great communication competence to set up and manage teams from different functions and areas. High collaboration sense to lead/supervise/ plan and organize resources to achieve customer project targets.
• Outstanding verbal and written communication skills, fluent in English: speaking, reading, and writing.
• Experience in project management on both HW/SW tools, familiar with project management of iterative and agile development -> Advantage.
• Technical background - preferred experience with Wi-Fi / CPE-related technology -> Advantage.

IMPORTANT:
Due to the high volume of applications we receive for our job openings, all candidates are encouraged to write to us when applying why they think we should consider their application and why they think they are suitable for the job.

1. It is highly recommended to answer the following screening question when filling the application: "Kindly list the job skills you have that are relevant to the job qualifications/requirements stated in the job post."
2. Remember to provide your scale (0-10) on each required qualification.

This would increase their chances of being interviewed.

Good Luck!