Director, Professional Services, Sales Operations & Solutions
- Austin, TX, USA
- Employees can work remotely
Procore is seeking a Director, Professional Services Solutions, to play a critical role in developing and fulfilling the vision of professional services growth and impact at Procore. In this role, you’ll lead a fast-growing team of solutions consultants and professional services (PS) operations specialists. You’ll also be a key contributor in effectively driving the discovery and scoping of services, creating a comprehensive suite of services and business transformation packages, and selling the value of Professional Services as a driver for exceptional customer outcomes.
As a Director, Professional Services Solutions, you’ll develop services offerings to meet the needs of our customers of all sizes globally and partner with our Sales and Services teams to establish best practices for Procore’s business development (e.g., forecasting, PS operations, and project tracking).
We are looking for great candidates for this position to work out of our offices in Carpinteria, CA, Austin, TX, or remotely.
What you’ll do:
Drive services growth and value to be 10% of annual revenue. Manage the P&L for professional services delivery in line with revenue goals, utilization, and margin targets. Strong aptitude for data, forecasting, and adoption of sales and project delivery tools is key
Influence customer outcomes via services revenue by proactively attaching services to product and expansion sales (working with Systems to help automate this motion is a must)
Demonstrate strong cross-team awareness and understand key business objectives and motivators to drive internal partnerships; promote PS value in terms that resonate with our business partners as a tool to help them achieve their sales, retention, and expansion goals
Develop and measure key success metrics related to the delivery of services and product adoption by our clients. Balance strong passion and drive to hit KPIs and Services Revenue goals AND the requirement to show up as an empathic, open, and optimistic leader driving growth and innovation collaboratively
Leverage and develop the value of our Professional Services Automation (PSA) system to maximize project insights, risk mitigation and to inform resourcing needs and gaps
Inspire and facilitate regular engagement with Sales, Customer Success, Product, Implementation, and Technical/Integration services to improve internal adoption of PS and partner to deliver solutions that set our customers up for maximum success
Partner with Finance and Legal on PS operations and risk management and with Product to ensure appropriate services offerings are developed for each tool
Discovery and Scoping of Services
Lead team and collaborate with internal and customer stakeholders, facilitating services discovery sessions, creating detailed Statements of Work (SOW), scoping custom services engagements, and building fixed-fee packages relevant to specific customer types and/or desired outcomes.
Manage multiple prospect and customer initiatives simultaneously, serving as a point of escalation and resource for creative solutions and new services offering development.
What we’re looking for:
Bachelor’s degree or equivalent work experience required
5+ years of Professional Services and Solutions Consulting leadership experience and 8+ years in SaaS professional services and engagement delivery roles
Experience managing the selling and scoping activities for large-scale software implementation projects
Proven track record of growing PS attach rates and services revenue and success with accelerating key business outcomes related to billable utilization, services delivery profit margins, annual revenue per employee, and managing project overruns
Ability to present solutions and the value of PS to a variety of stakeholders and modify essential talk tracks to resonate with the specific audience (i.e., Sales, technical resources, Customer Success)
Deep knowledge of Professional Services Automation (PSA) software and a strong understanding of software implementation methodologies
Able to inspire and articulate product and services value and key outcomes to customers
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.