Customer Success Manager, Mid Market
- London, United Kingdom
We’re looking for a Customer Success Manager to build, retain, and grow our mid-market client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.
As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.
This position will report to the Manager, Customer Success EMEA and has the opportunity to be based in our London office or remotely in the UK. We’re looking for someone to join our team immediately.
What you’ll do:
- Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
- Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients
- Build trust and create meaningful relationships among champions and key executives within each account
- Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
- Identify and forecast risk as well as growth opportunities within portfolio
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
- Travel 15-20% to Procore offices, client sites, and more!
What we’re looking for:
- 2+ years of account management experience, preferably in a Saas environment
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business
- Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
- Must work well within a team environment
- While this isn’t a sales role, previous sales experience a plus
- Fluency in both French and English
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health: 100% paid by Procore:
Bupa private medical insurance for yourself and immediate family members
Unum life and income protection insurance
Aegon pension plan with a 4% company match of base salary for employees contributing 5%
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes, and friends and family events