Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Sr Voice Engineer

On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.

Sr Voice Engineer Job Details

• Demonstrated skills on Avaya systems, which includes.
• Avaya Communications Manager 5.2.1, or higher.
• Avaya Modular Messaging voice mail system.
• Avaya AES servers
• Avaya SES server
• Avaya System and Session Manager
• Avaya SIPERA SBC or other SBC’s
• Avaya G860/ Audio Codes.
• Avaya AES servers.
• Nectar, or other VoIP monitoring tools
• Infortel, or other CDR
• Polycom, Lync, or other audio conferencing systems.

Sr Voice Engineer Mandatory Skills

• Develops and maintains appropriate vendor and internal/external customer relationships
• Provide 1st, and 2nd level technical support for integrated voice systems and networks.
• Maintains high level of expertise in current and emerging technologies
• Create telecom documentation, defining equipment and circuit inventory.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Complies with all standard internal controls and processes.
• Delivers results in support of achieving the organization’s Service Level Agreements.
• 5+ year’s professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
• Performs programming, for ARS, AAR, Route patterns.
• Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
• Adding voice mail boxes in Avaya Modular Messaging system.
• Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
• Be able to perform firmware upgrades to circuit packs.
• Must know about TDM, Pri, and SIP Trunking.
• Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
• Should know how to troubleshoot analog, modem, and fax lines.
• Hands on knowledge with patch panels, cross connects, and punch down blocks.
• Circuit packs, and G650 power supply replacement.
• Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
• Updates standard documentation templates.
• Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
• Vendor Management.
• Experience managing dial numbering plans.
• Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
• Experience with VoIP systems.
• Experience with PC based tools and products, MS Office products suite preferred.
• Interpersonal, organizational, customer service, communications verbal skills.
• Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.

Sr Voice Engineer Start Date

ASAP

Sr Voice Engineer Assignment Length

6+ months

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.