Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in consulting, training, and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda.

1. Develop and manage IT business relationship with other divisions of the business to improve satisfaction;
2. Disseminate information and liaise with other service Management areas to drive service delivery;
3. Gather business requirements and translate to IS deliverables based on the company’s business plan;
4. Negotiate and agree on SLAs with the business unit and liaise with other supporting business units;
5. Facilitate meetings with various IT units and the Business Division to discuss and resolve escalated or identified customers issues;
6. Manage inter Division relationship for optimum service delivery;
7. Manage communication across the different levels of management based on the sensitivity of the information;
8. Interface with strategic, tactical and operational leadership in other departments

• First degree in Computer Science or IT related fields
• ITIL3/4 Foundation Certificate
• Minimum of 2 years’ experience on managing business relationship and stakeholder management;
• Minimum of 1 year experience in customer experience management