Service Delivery Manager
- Full-time
Company Description
Company Profile :
ProVal Technologies is a Orlando, based master managed services provider (MSP).
Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.
The company is driven by our core values (reflected by our name), and provides an excellent learning platform and career path to its employees. A culture
driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success
www.provaltech.com
Job Description
The ProVal Senior Systems Engineer is passionate about the IT industry. They leverage technology and business experience to help ProVal become successful. They deliver world-class infrastructure operations through the ecosystem of tools, services, and consulting.
The Senior Systems Engineer is the voice of the end user within the ProVal infrastructure as well as the face of support for all internal teams.
- Ensure the ProVal Infrastructure is in a healthy and happy state through monthly audits and continual monitoring.
- Execute projects and services to help improve internal infrastructure.
- Deliver friendly, happy, and helpful support service to ProVal staff.
Qualifications
Ideal Candidate:
- Have 15+ years of experience (preferably in the in the IT / ITES space) with a background in service delivery and project management, preferably with overseas customers
- Past experience in project and people management
- Dynamic personality to oversee a multitude of departments within the organization
Role Requirement:
- Any Graduate
- Good Team Handling Skills
- Good Interpersonal Skills
- Excellent Communication – Written & Verbal
- Should have handled the role of authority
- Excellent analytical skills
- Excellent decision-making skills
Additional Information
- Shift Allowances
- Overtime Allowance
- Weekend support Allowance
- Comp Off
- Provident Fund
- Medical Insurance