Electronic Health Record Modernization Adoption Coach

  • Full-time

Company Description

ProSource360 is a Small Business Administration (SBA) 8(a) Certified, HUBZone firm that offers Information Technology (IT) Support Services, Management Consulting, and Healthcare focused services to federal, state and local government agencies as well as selected healthcare organizations. ProSource360 is dedicated to maintaining the highest standards in the quality of our team members and our work, in a cost-efficient manner. We help organizations achieve quantifiable solutions to their strategic imperatives. We have an innovative culture and provide excellent compensation and benefits to our full-time employees. 
 

Job Description

ProSource360 Consulting Services, Inc. is seeking Electronic Health Record Modernization (EHRM) Adoption Coaches to support the EHRM Program. In May 2018, the United States Department of Veterans Affairs awarded Cerner Corporation a contract to replace its current electronic health record systems (EHR) with a commercial-off-the-shelf solution currently being deployed by the Department of Defense (DoD). A single interoperable solution across VA and DoD will facilitate the secure transfer of active-duty service members’ health data as they transition to Veteran status. This modernization effort will create a lifetime of seamless care for service members and Veterans. 
 

The primary goal of the EHRM Adoption Coach is to move throughout the hospital to provide “at the elbow” support for end users. The role is critical to ensuring a smooth transition to Millennium by providing a knowledgeable resource who can support end users as they become proficient in the system. 

The successful candidate must be available to travel 50-100% of the time and available to stay onsite 3-4 weeks at a time (preference will be given to those who can travel 80% of the time). Candidates will be required to successfully complete Cerner's Adoption Coach Training Program* on site.  

*The dates of the Adoption Coach Training are TBD and likely to occur in Spring of 2021. We are vetting candidates for the resource pool. Once pre-qualifications have been met, the candidate will be added to the resource pool, and will be notified when the training program schedule has been confirmed.

Responsibilities:

  • Provide one-on-one support to end-users at client locations to perform high-level VA EHRM enterprise solutions and workflow tasks
  • Identify and research process, workflow and technical questions for appropriate project team members or content owners
  • Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution 
  • Provide feedback to appropriate stakeholders on system adoption and utilization 
  • Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes 
  • Complete all administrative tasks required to perform above duties on time and within parameters
  • Complete additional project management tasks, as requested

Qualifications

Required Qualifications:

  • Minimum of six months of Cerner experience
  • Minimum of six months of Information Technology experience working in both outpatient and inpatient environments
  • Minimum of six months of Healthcare Industry Experience
  • Must have completed a minimum of ten Cerner Go-lives
  • Minimum of one year of tutoring, training, or coaching experience
  • Excellent interpersonal, written, and oral communication skills
  • Strong communication skills, self-motivation, responsibility, teamwork, problem solving, flexibility, even-temperament
  • Ability to obtain a Tier-3 Public Trust Security Clearance.

Additional Information

ProSource360 Consulting Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.