ProSource360 is a Small Business Administration (SBA) 8(a) Certified, HUBZone firm that offers Information Technology (IT) Support Services, Management Consulting, and Healthcare focused services to federal, state and local government agencies as well as selected healthcare organizations. ProSource360 is dedicated to maintaining the highest standards in the quality of our team members and our work, in a cost-efficient manner. We help organizations achieve quantifiable solutions to their strategic imperatives. We have an innovative culture and provide excellent compensation and benefits to our full-time employees.

ProSource360 Consulting Services, Inc. is seeking an Office 365 Administrator to provide hands-on technical support to manage and maintain the company’s Office 365 tenants and related technologies at the corporate headquarters in Washington DC. This role will start in a part-time capacity and has a management component to include mentoring & leading one team member.

Job Responsibilities

• Champion the adoption of Office 365 services as appropriate for our business
• Manage and monitor Office 365 services and desktop support (Laptops)
• Formulate and create Office 365 SharePoint sites for domain users and external client access
• Administer and support Office 365 Azure and Exchange policies
• Maintain a highly secure system through proper configuration and system access monitoring
• Assist with the migration of data into the Office 365 cloud platform and Office 365 SharePoint
• Troubleshoot and resolve issues with user access to cloud services
• Monitor and communicate to stakeholders the performance of the services.
• Deliver a consistent process for incident and problem escalation along with resolution
• Assist with the creation of policies around the proper use of Office 365 services and support.
• Administer and support Office 365 and MS Exchange policies
• Participate in gathering and analysis of business requirements for software capabilities e.g. JiraImplement latest technologies and 3rd party software solutions i.e. Jira, Adobe, Kanban, etc.
• Provide AV, Teleconferencing, Video Conferencing, etc. technical assistance
• Administer and support system backup and disaster recovery processes
• Maintain inventory of equipment and software licenses.

Required Skills

• Bachelor’s Degree in Information Technology or equivalent work experience
• Progressive experience in a technical help desk or a customer service environment

• Office 365 administration experience
• Experience with Azure AD and Exchange
• Office 365 SharePoint Administrator experience
• Microsoft certifications a plus
• Exceptional interpersonal, oral and written communication skills
• Proficient knowledge of Windows operating systems

ProSource360 Consulting Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

All your information will be kept confidential according to EEO guidelines.