For 20+ years, the primary focus of ProActive, Inc. has been providing exceptional Mac support to mid-sized and Fortune 500 companies. We are growing and need more talented Apple techs to provide outstanding, reliable and integrity-based service for our clients around the world. Now is the time to be a contractor on our team . . .

Job Opportunity

If you can answer yes to the following questions, you need to continue reading:

• Are you a highly experienced Mac tech who uses the Mac OS as their primary system?
• Have you been working on your own for 3+ years as a 1099 contractor for corporate clients?
• Are you prepared to work with us as a 1099 independent contractor, where you have your own transportation, current model Mac laptop, software and proper insurance?
• Do you have the time and desire for extra work in the Northern NJ area?
• Does a part-time opportunity, where you get scheduled onsite work during normal business hours, sound good to you?

Responsibilities

• Provide onsite tech support for clients with Mac OS in a mixed Mac and Windows environment.
• Get to the root cause of technical issues based on a help desk ticket submitted by the client.
• Provide not only resolution but prevention from recurrence.
• Interact in a down to earth and non-technical (no nerd speak) way with the goal of exceeding customers’ expectations of what support resolution should look like.
• Be prompt and attentive to the client and their professional environment.
• Provide full support docs of what was attempted, as well as what was accomplished, to resolve the client's issue.
• Be aware of the current news, trends, and problems that are occurring within the tech support community on the Mac OS platform and the interaction with Windows networks.
• Available weekdays for regular support while prepared for the possible need for after-hours emergencies.

Knowledge Required

• Installation, configuration, and support of Mac OS (from Yosemite to High Sierra) 10.10.x to 10.13.x in a Windows AD Environment. 
• Support and troubleshooting of Mac Office 365, Adobe Creative Cloud, Fonts, iOS
• Networking connectivity and access troubleshooting
• Installation, configuration, and support of local and LAN printers and plotters.

Experience Required

• 3+ years experience as a technician supporting 15+ users in a corporate environment.
• Experience with all Apple hardware (iMac, Mac Pro, MacBook Air, MacBook Pro, Mac mini)

Skills Required:

• Provide customer service that would earn you public praise
• Ability to explain concepts to the end users so they can truly understand. 
• Effective and efficient problem-solving 
• Ability to effectively perform issue isolation and resolution in order to minimize downtime.
• Excellent interpersonal skills.
• Ability to find more than one way to resolve an issue.

Optional but a plus:

• Apple Certified Support Professional (ACSP)
• Mac Integration Basics (MIB)
• Apple Certified Mac Technician (ACMT)

• Must be able to pass a full background screening.
• Please send resume in PDF format (not MS Word) and a link to your Linkedin profile.
• All your information will be kept confidential according to EEO guidelines.