Front Desk Officer

  • Full-time

Company Description

Primera MFBank, your partner for growth, is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering suite of financial services to meet the needs of clients.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Victoria Island, Lagos
Department: Human Capital & Corporate Services

Job Description

  • Deliver prompt and professional solutions for customer inquires via phone, email and one-one communication etc.
  • Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Maintains security by following procedures; monitoring visitors’ logbook and tag
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Work with Human Capital from time to time to assist in Human Capital Operations
  • Perform other tasks as assigned by your supervisor/Manager

Qualifications

  • Minimum of a B.Sc./HND in any discipline
  • 2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry
  • Preferred candidates must be customer-centric, young, smart and vibrant.
  • Candidate must possess excellent communication skill
  • Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Additional Information

Required Skills & Competencies:

  • Strong verbal and written communication skills
  • Excellent relationship and people management skills
  • Self-starter with mature analytical skills and ability to work under pressure.
  • Innovative and forward thinking, with a track record of executing new ideas.