The Company: Prime Robotics is a leading global automation company serving the Logistics, Manufacturing and E-Commerce industries.  We develop cutting-edge solutions that are innovative, productive, and scalable.  Our mission is to accelerate supply chain logistics via best -in-class robotic solutions.    We are in a startup mode, which means we are looking for someone with an entrepreneurial spirit who can tackle obstacles and not allow roadblocks, large or small to get in the way or slow down our processes. Is that you?

Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.

You in The Role and on The Team: In this role, you are a highly motivated Support Lead that will help drive customer success by leading our support team and evangelizing our products and services to customers. As our lead for support, you will play a critical role in driving exceptional customer experience with our robotics solutions by guiding and mentoring our support analysts; partnering with technical staff and implementation managers to drive effective support outcomes and ensure customers realize exceptional value from their investment in Prime Robotics services.  

A Day in the Life at Prime Robotics 

• Lead our team of Support Analysts to deliver great service while continuing to grow professionally. 
• Prioritize support needs and coordinate response on items with the greatest customer impact first. Work towards developing and implementing a world class support model with our Director of Implementation and Customer Success 
• Provide hands-on functional and software support for a portion of the time each week by augmenting our Support Analysts during peak periods and helping provide coverage as needed. 
• Develop exceptional internal and customer relationships based on trust and shared success 
• Adopt a data-driven approach to support that supports informed decision making and transparency 
• Use your infectious enthusiasm for technology and customers to share best practices and ways of working with our products. Help our customers take their skill in our products to the next level through periodic training, Q&A, Video's and other engagement approaches. 
• Travel to customer locations to lay the foundation for effective support by understanding their business needs 

Key success factors 

• You LOVE technology and helping people use it better!  
• You have a passion for service and a deep curiosity about how things work end to end!   
• Previous experience providing functional and software support including robust    troubleshooting skills. 
• Database skills including writing queries and updates using SQL. 
• Linux experience with SSH and scripting. 
• Strong customer service skills including providing remote service. 
• Passion for teaching and learning. 
• Ability to inspire confidence in dealings with others. 
• Experience leading others as a servant leader. 
• Proactive and self-motivated with the ability to work independently and adapt to changing situations.
• Strong problem-solving skills and the ability to think analytically in fast-paced operational  environments. 
• Excellent communication skills to effectively interact with customers and internal teams 
• Detail-oriented with strong organizational skills to prioritize tasks and manage multiple projects simultaneously. 
• Desire to build a personal mission at work in line with this role 
• Exhibit an exceptional work ethic, adapting swiftly to evolving challenges. 
• Excited by the challenge of driving outcomes 
• B.S. in computer science, information systems or 5 years software support experience 

Nice to have: 

• Prior experience with Warehouse Management System (WMS) software  
• Prior experience with robotics, robotics as a service, and automation 
• Prior experience at a startup. 

One more thing: Not sure you meet all the qualifications? Apply anyway! We don’t hire off key words. We hire real people who have experience and skills we want to hear about. This could be your dream job, but you won’t know unless you apply. 

The Location: Denver West

The Salary: $60,000-80,000

The People: We consider our people at Prime Robotics to be the strength of our company. Prime Robotics is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s automation needs.

The Benefits:

We take care of our team and provide great benefits:

• Medical, dental, and insurance coverage to support your well-being.
• Vacation and sick leave for maintaining a healthy work-life balance.
• Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.
• A culture of innovation, providing an environment ripe for personal and professional development.

Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, and having fun and celebrating together!

The Process: 

1. You find this posting
2. It piques your interest
3. You tell us you’re interested (apply, email, scream from rooftop)
4. We set up time to talk further about this amazing opportunity
5. You meet the team in person and via Zoom
6. You take the job and tell everyone how amazing your life has become
7. You refer your friends, and they join the fun                  

The Advice: Don’t ignore this opportunity. If nothing else, it will teach you the type of company you need to look for.