IT Service Delivery / Project Manager
- Full-time
Job Description
- Researching processes and compose/write system requirements for use by the engineering and operations teams;
- Developing and maintaining information and documentation related to customer processes and systems;
- Oversee and manage local team of engineers and help-desk personnel onsite;
- Analyzing and evaluating new technical solutions for the client and provide adequate recommendations; manage asset and software inventory;
- Provide leadership to help-desk personnel and communicate with C-level executives during a major technical issue or an outage and bring to quick resolutions;
- Preparing and maintaining system documentation in accordance with customer requirements;
- Planning, maintaining, track and document the course of projects including milestones, tasks, resources required;
- Planning meeting agendas and lead meetings to ensure important issues are discussed, tracked and resolved;
- Managing changes to schedule, budget, and scope through change control process;
- Reviewing system documentation to identify how a change might impact the customer s infrastructure and systems;
- Engaging in process modeling and researching alternatives for the creation of customer requirements;
- Identifying and resolving procedural and process problems with applicable team areas.
- Tracking and escalating issues as necessary and facilitate resolution; ensuring that projects follow standards and procedures;
- Working with PM team and engineers to identify tasks, milestones and LOEs for assigned projects
- Communicating status to senior management, other impacted project managers, and team members, as appropriate;
- Be available when contacted for customer-impacting issues during non-business hours;
- Other duties as assigned;
Qualifications
- 5+ years of experience managing IT infrastructure projects;
- Strong technical leadership experience;
- Bachelor s degree or equivalent years of experience;
- Experience with project management tools; and experience with project/product life-cycle management methodologies including Agile;
- Financial services industry experience a plus;
- Ability to pass a background check which includes criminal and credit inquiries;
Additional Information
- Job Location: Bethesda, MD
- Job Type: Full-Time
- Pay: Up to $140K/yr (Depends on Experience)