IT Service Delivery / Project Manager

  • Full-time

Job Description

 

  • Researching processes and compose/write system requirements for use by the engineering and operations teams;
  • Developing and maintaining information and documentation related to customer processes and systems;
  • Oversee and manage local team of engineers and help-desk personnel onsite;
  • Analyzing and evaluating new technical solutions for the client and provide adequate recommendations; manage asset and software inventory;
  • Provide leadership to help-desk personnel and communicate with C-level executives during a major technical issue or an outage and bring to quick resolutions;
  • Preparing and maintaining system documentation in accordance with customer requirements;
  • Planning, maintaining, track and document the course of projects including milestones, tasks, resources required;
  • Planning meeting agendas and lead meetings to ensure important issues are discussed, tracked and resolved;
  • Managing changes to schedule, budget, and scope through change control process;
  • Reviewing system documentation to identify how a change might impact the customer s infrastructure and systems;
  • Engaging in process modeling and researching alternatives for the creation of customer requirements;
  • Identifying and resolving procedural and process problems with applicable team areas.
  • Tracking and escalating issues as necessary and facilitate resolution; ensuring that projects follow standards and procedures;
  • Working with PM team and engineers to identify tasks, milestones and LOEs for assigned projects
  • Communicating status to senior management, other impacted project managers, and team members, as appropriate;
  • Be available when contacted for customer-impacting issues during non-business hours;
  • Other duties as assigned;

Qualifications

 

  • 5+ years of experience managing IT infrastructure projects;
  • Strong technical leadership experience;
  • Bachelor s degree or equivalent years of experience;
  • Experience with project management tools; and experience with project/product life-cycle management methodologies including Agile;
  • Financial services industry experience a plus;
  • Ability to pass a background check which includes criminal and credit inquiries;

Additional Information

  • Job Location: Bethesda, MD
  • Job Type: Full-Time
  • Pay: Up to $140K/yr (Depends on Experience)