This position will be instrumental in performing vital daily operational tasks on firewalls, routers, switches, load-balancers, and wireless systems in data centers and on our customer premises.

DUTIES AND RESPONSIBILITIES:

• Resolve incidents, problems, and change requests in accordance with service-level
• agreements (SLA s) and approved maintenance windows
• Monitor ticket queues during normal business hours
• Participate in an after-hours and holiday on-call rotation with other network technicians
• Explain and discuss technical issues with customers in face-to-face meetings and conference calls; including regularly scheduled customer update calls and architecture reviews
• Proactively identify customer problems and future needs
• Collaborate on design and implement network and security solutions
• Work with higher-level engineers to design network and security solutions
• Install and configure hardware and software according to design specifications
• Test and troubleshoot new installations
• Produce and maintain documentation
• Work with standard, portable document formats (PNG, PDF, etc.)
• Develop professional diagrams and illustrations with software such as Visio, OmniGraffle, and Dia
• Supplement existing documentation to reflect all new changes to an environment
• Correct errors and deficiencies & continuously expand product proficiency/product diversity
• Adopt a vendor-agnostic approach to problem solving; find and use the right product or combination of products for the customer
• Test new products and features in a lab environment
• Work closely and collaborate with higher and lower level technicians and engineers
• Other duties as assigned

REQUIRED SKILLS AND EXPERIENCE:

• 7+ years of experience in an operations support/Network Engineer
• SME with network, storage, design, and server hardware specifications
• Exceptional operations support experience in multi-vendor network and IT systems to include virtualized networks.
• Excellent troubleshooting skills; TCP/IP Networking; DNS; Security Devices [firewalls (UTM & NGFW), IDS/IPS, SIEM]; Routing & Switching; Wireless Networking; Command-Line Interfaces; and basic Linux skills (file management and text editing)
• Experienced in some of, but not limited to, the following manufacturers product lines: Cisco,
• WatchGuard, FortiNet, Palo Alto Networks, Juniper, Sophos, F5

Other desired knowledge, skills or attributes:

• Experience in working with or for a MSSP
• Curiosity and strong desire to constantly learn
• A self-starter with the ability to work in a fast paced and ever-changing environment
• Excellent oral and communication skills
• Strong ability to balance multiple priorities in a high demand environment

• Job Location: Reston, VA
• Job Type: Full-Time
• Pay: Up to $115K/yr (Depends on Experience)
• Travel: < 10% (Local)