erp/sfdc subject matter expert
- Full-time
Job Description
The Senior Salesforce Administrator will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes and/or clients and will be motivated, team oriented and passionate about Salesforce technology.
- Review and understand general organization needs and context for development projects
- Facilitate requirements gathering, prioritization and mapping Salesforce.com features to business processes and client requests
- Configure applications based on the defined business processes
- Implement enhancements and roll out new features to Salesforce.com
- Help set the direction, and execute on future improvement priorities while working with various teams to improve how we utilize our CRM information.
- Design and execute solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
- Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
- Change set management between development sandboxes and production Salesforce.com environment
- Work directly with stakeholders and internal and external developers to plan and implement solutions
- Manage a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
- Serve as a Subject Matter Expert (SME) for Salesforce.com
- Share best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity
- Assist with “train the trainer” program, training people of the use of Salesforce.com.
- Customization of fields, page layouts, record types, reports and dashboards. Develop and Design custom objects and code as needed. Customize, configure and manage flows
Qualifications
- 5+ years as a Salesforce.com administrator
- 2+ years working with business teams on data migration and cleanup. 1+ years of project management
- Strong understanding of Salesforce.com best practices and functionality
- Proven experience developing Salesforce.com enhancements to support core business processes
- Experience with Appexchange and Salesforce to Salesforce transfers
- Excellent technical, business and people skills.
- Provide high quality support via both telephone and email.
- Well organized and flexible to meet continuously changing priorities and challenges.
- Bachelor’s Degree or equivalent related experience in business or technology.
- Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus.
Additional Information
- Job Location: Sterling, VA
- Job Type: Full-Time
- Pay: Up to $120K/yr (Depends on Experience)