erp/sfdc subject matter expert

  • Full-time

Job Description

The Senior Salesforce Administrator will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes and/or clients and will be motivated, team oriented and passionate about Salesforce technology.

  • Review and understand general organization needs and context for development projects
  • Facilitate requirements gathering, prioritization and mapping Salesforce.com features to business processes and client requests
  • Configure applications based on the defined business processes
  • Implement enhancements and roll out new features to Salesforce.com
  • Help set the direction, and execute on future improvement priorities while working with various teams to improve how we utilize our CRM information.
  • Design and execute solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
  • Change set management between development sandboxes and production Salesforce.com environment
  • Work directly with stakeholders and internal and external developers to plan and implement solutions
  • Manage a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
  • Serve as a Subject Matter Expert (SME) for Salesforce.com
  • Share best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Assist with “train the trainer” program, training people of the use of Salesforce.com.
  • Customization of fields, page layouts, record types, reports and dashboards. Develop and Design custom objects and code as needed. Customize, configure and manage flows

Qualifications

 

  • 5+ years as a Salesforce.com administrator
  • 2+ years working with business teams on data migration and cleanup. 1+ years of project management
  • Strong understanding of Salesforce.com best practices and functionality
  • Proven experience developing Salesforce.com enhancements to support core business processes
  • Experience with Appexchange and Salesforce to Salesforce transfers
  • Excellent technical, business and people skills.
  • Provide high quality support via both telephone and email.
  • Well organized and flexible to meet continuously changing priorities and challenges.
  • Bachelor’s Degree or equivalent related experience in business or technology.
  • Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus.

Additional Information

 

  • Job Location:     Sterling, VA
  • Job Type:            Full-Time
  • Pay:                     Up to $120K/yr (Depends on Experience)