We are seeking several Desktop Deployment Technician to support a project of upgrading a total of 58,000+ devices from Windows 7 to Windows 10 operating system. The position is in support of contract with the U.S. Customs and Border Protection in Springfield, VA and will include some travel, both local as well as regional within the southeast corridor of the United States, which may include portions of the Caribbean.

The successful candidate will have prior experience in upgrading Windows 7 to Windows 10 operating system, excellent people skills, and strong problem-solving skills. The candidate will work exclusively on imaging machines, migrating user profiles, installing customer requested applications, ensuring peripherals are connected, and deploying the device(s) per the schedule. Candidate will start with standard team orientation and receive hands-on training in deployment/imaging/troubleshooting. 

DUTIES AND RESPONSIBILITIES: 

• Test and Deploy Windows 10 Image on supported laptop and desktop including setting up printers and other peripherals.
• Keep track of all Windows 10 issues from patches, features, deployment, permissions on the SharePoint project site and Remedy ticketing system
• Migrating User profiles from Windows 7 to Windows 10 operating system using the Microsoft Deployment Toolkit (MDT) process
• Install requested application/s on user machine
• Configure peripheral/s on user machine
• Collaborate with operations, PC Lab and Helpdesk resources to troubleshoot issues related to Windows 10 migration.
• Work directly with customer pre- and post-deployment to resolve any issues pertaining to migration process

• Excellent customer support skills (in-person and on the phone). Excellent soft skills including a mastery of customer service – theory and execution.
• Experience with migrating users from Windows 7 to Windows 10
• Familiarity with Desktop Image creation/deployment process
• Knowledge of Microsoft products such as O365, SharePoint, Outlook and Skype for business.
• Software and hardware troubleshooting skills to resolve issues arising due to Windows 10 Operating system
• Must hold an active clearance level of Top Secret, or Secret SSBI, or CBP BI

• Location:        Springfield, VA
• Type:               Temp
• Duration:        6-Months
• Pay:                 Up to $40/hr (W-2)
• Travel:             Up 50%
• Clearance:      Active Top Secret, or Secret SSBI, or CBP BI