Customer Service Representative (Spanish Bilingual)

  • Full-time

Job Description

In this position, the Customer Service Representatives (CSR) will respond to inbound customer service telephone inquiries in a call center environment. In this capacity, the CSR will:

  • Respond to telephone inquiries and complaints using standard scripts and procedures.
  • Gather information from the caller to properly resolve the situation.
  • Communicate appropriate options for resolution.
  • Investigate and resolves complaints.
  • Refer non-routine inquiries and complaints to senior level Call Center Representatives.
  • Use a computer system to research inquiries and log customer calls.

Qualifications

REQUIRED SKILLS AND EXPERIENCE:

  • Must be able to work 9:00 am to 5:30 pm for the first 3 weeks of training, and then 10:30 am-7:00 pm Monday through Friday.
  • High school diploma or GED.
  • Fluency communicating in both languages, English and Spanish.
  • 2+ years of experience with MS Word and Excel or other Word Processing/Database
  • Prior call center experience is highly desired.
  • Excellent communication skills
  • Excellent customer service skills

Additional Information

  • Job Location: Albany, NY 12205
  • Job Type: Full-time
  • Language: English and Spanish
  • Rate: Starting from $11/hr