Reporting to the Global Head of Talent Acquisition, this role leads a high-performing team of Talent Acquisition and Resourcing professionals, providing strategic direction, operational leadership and coaching, while working in partnership with Global Business Services (GBS) and other delivery partners to ensure effective end-to-end recruitment outcomes.

You will be responsible for shaping and driving the end-to-end recruitment strategy to attract, engage and hire top talent, optimizing processes and tools and partnering with senior stakeholders to ensure that recruitment aligns with business goals. With a strong focus on the candidate experience, data driven insights and employer brand, you will play a key role in driving a future focused talent acquisition function.  

You are responsible for the talent acquisition strategy and execution for all retail management, new store volume recruitment, and central functions roles within the US. You are also responsible for the strategy for all retail hourly recruitment, partnering with retail and GBS to execute on these plans.

What you'll do

• Lead Talent Acquisition across the market, translating Primark's global TA strategy into local priorities that support business growth and evolving talent needs.
• Inspire, coach and develop a high-performing TA leadership team, creating accountability for recruitment delivery, capability and results.
• Partner with senior business and P&C leaders to shape workforce planning, influence hiring decisions and develop proactive talent strategies for critical roles.
• Drive a data-led, proactive approach to recruitment, building talent pipelines and using market insights to anticipate future hiring needs.
• Lead recruitment delivery through a blended operating model, working seamlessly with in-market teams, GBS and external partners to deliver high-quality hiring outcomes.
• Champion an exceptional candidate experience, bringing Primark's employer brand and values to life throughout the recruitment journey.
• Embed global TA processes, technology and best practice within the market, while identifying opportunities to continuously improve performance and adapt to local requirements.
• Build trusted relationships with senior stakeholders, positioning Talent Acquisition as a strategic business partner.
• Oversee recruitment partners, budgets and governance, ensuring effective, compliant and commercially sound delivery.

What you'll bring

• Significant experience leading Talent Acquisition within a large, fast-paced, high-growth, or high-volume environment.
• Experience leading and developing high-performing Talent Acquisition teams, with a strong track record of coaching leaders and delivering results.
• Demonstrated success developing and executing talent acquisition strategies aligned to business priorities and workforce plans.
• Experience working within a Global Business Services (GBS), RPO or other blended recruitment operating model.
• Strong commercial and analytical mindset, with the ability to use data and market insights to influence decisions and improve performance.
• Experience building trusted partnerships with senior business leaders and influencing across complex, matrixed organisations.
• Proven ability to lead change, drive continuous improvement and embed new ways of working within Talent Acquisition.
• Excellent communication and stakeholder management skills, with the ability to present ideas and insights clearly and confidently.
• Collaborative leadership style with experience working across functions, including Employer Brand, HR, Operations and other business teams.
• Strong understanding of recruitment governance, employment practices and delivering an outstanding candidate experience.
• High levels of integrity, sound judgement and professionalism, with a passion for developing people and creating inclusive teams.
• Ability to travel as needed for market visits, conferences and internal meetings (domestic & international) - 25% of the time

Bachelor's degree or equivalent combination of education and relevant experience preferred.

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.

We encourage all our people to grow, learn, and develop, and we can’t wait to see how might positively impact colleagues in this role.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There’s real accountability and ownership here as you shape your store, team’s futures, and steer sales. It’s energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey!

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There’s real accountability and ownership here as you shape your store, team’s futures, and steer sales. It’s energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey!

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [email protected] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.