PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Regional Support Specialist will provide key administrative support to, and partner with, a team of Strategic Account Executives to manage our business and drive growth of our enterprise-level market research and patient engagement solutions within a set of health plan clients. This position offers the opportunity to work directly with clients to scope new projects, assemble pricing proposals, and keep sales forecasts up to date.  The ideal candidate will possess meticulous organizational skills, make efficient use of their time, and reflect a strong service orientation – both serving internal sales colleagues as well as external clients. 

Responsibilities include:

• Providing administrative support to an assigned team of Strategic Account Executives including assisting in the development of proposals, Statement of Works, and coordinating meetings.
• Scheduling and participating in client meetings (remotely) to understand client requirements for new projects and draft proposals accordingly.
• Drafting Statements of Work for new and renewing business for a defined set of health plan clients managed by the assigned Strategic Account Executives
• Reviewing and validating all proposals, Statements of Work, and other contracting documents to ensure accuracy and completeness prior to submission to client
• Administering Salesforce content for assigned team of Strategic Account Executives, including creating and maintaining opportunities throughout the sales cycle.
• Assisting with special administrative projects as required.

To work #bettertogether, we operate with a hybrid working model. For those based near one of our hub locations in Chicago, South Bend or Boston, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

• 1+ years of Business-to-Business (B2B) sales support experience.
• Excellent organizational and time management skills, with the ability to successfully manage and prioritize multiple time-sensitive projects.
• High level resourcefulness, confidence, problem-solving, and attention to detail skills.
• Demonstrated proficiency in Microsoft Office.
• Working knowledge of Salesforce.com preferred.
• Must be a self-starter, adaptable to new concepts and exhibit strong initiative and problem-solving skills.
• Excellent interpersonal and communication skills (both verbal and written).
• Possess a high level of professionalism and have excellent follow-through skills.
• Ability to exercise good judgment and decision-making under pressure in a fast-paced environment. 
• Bachelor's degree

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $54,000 - $80,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/