PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Press Ganey currently has an exciting opportunity for a Consulting Specialist to join the Strategic Consulting team. Qualified candidates will have prior healthcare industry experience working in or with health plans supporting process and/or improvement efforts that improve the health plan and member experience.

Responsibilities include:

• Analytic, Coaching and Problem Solving
  • Utilize Press Ganey and client data assets and resources to consult with health plans  to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements
  • Partner with health plan organizations to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems
  • Construct and/or lead data analysis to support a wide range of health plan analytics to identify opportunities for improvement in operational processes that impact member experience.
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  • Effective trainer ensuring active engagement and effective knowledge transfer for member experience best practices and process improvement.
• Managing Projects & People
  • Coordinate actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
  • Manage and deliver defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
  • Lead preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
• Client Relationship Management
  • Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
  • Serve as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
• Professional Acumen
  • Communicate effectively (written and verbal) and appropriately influence various audiences and levels of client management including risks and recommendations to project management
  • Plan, organize and prioritize project activities using work plans and other project management tools

• 3+ years of previous work experience in the healthcare industry, preferably working with health plans or healthcare consulting in a client facing role.
• Specific experience/background in one or more of the following:
  • Health plan operations, specifically focused on quality management/monitoring and/or member/consumer experience
  • Experience in change management processes to facilitate implementation of improvement initiatives.
• Past experience building and maintaining collaborative relationships with clients.
• Strong presentation and communication skills to be able to effectively communicate with clients.
• Demonstrated experience in driving performance improvement initiatives, preferably in the healthcare industry
• Requires strong data analytic skills (Excel, Access, SQL, SAS, visualizations, etc.)
• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities

Education

• Bachelor’s degree required and a Master’s degree preferred from an accredited university (Disciplines preferred include healthcare administration, health policy and administration, medical informatics, business administration, or clinical degree)

Travel of 50% or more across the United States.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $62,000 - $110,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/