PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

You're curious, detail-oriented, and a technical expert. You have exceptional time management and multi-tasking skills. You're a team player but also take the initiative to do things on your own as needed. You're driven to find the most appropriate solution for any given problem. You're as passionate about sharing your ideas as you are about learning and are unpretentious and professional in everything you do. You're driven to find the most appropriate solution for any given problem. You're committed to helping Press Ganey Forsta's clients get the most insight from their survey and other data.

● Ensure all survey development and related deliverables are produced with the highest quality and efficiency
● Review and analyze all material provided by the client to understand the requirements of the project
● Identify and raise questions about loopholes or inconsistencies between project requirements and provided material
● Assist the project manager in preparing technical notes or questions needing clarification from the client
● Proactively suggest improvements and promote best practices on question types, logic, quotas, survey structure with respondents and data quality in mind
● Work with available resources to evaluate proposed timelines and propose changes to them when the need to revise expectations comes up
● Assist the project manager to ensure client expectations are in line with what can be provided
● Work directly with the project manager and senior team members to explore custom solutions needed for meeting unique client needs
● Think outside the box to identify and solve problems that come up during planning, development, or fielding of surveys
● Continue to broaden the understanding of our platform and its offerings and proactively escalate to the lead programmer when in doubt
● Maintain and improve the level of quality and efficiency of projects through code reviews, process improvements, and new technology
● Maintain and revise internal and external technical requirements documentation to keep them current
● Jump into action when project quality and/or timing is compromised to work on quick recovery and minimize damage
● Serve as senior escalation for junior programmers, project managers, and vendors guiding them on resolving issues, answering questions, and re-enforcing processes
● Work with the lead programmer to analyze incidents, implement preventative measures, and introduce new processes and workflows
● Promote new tools and technologies that can be used to help the department to overcome obstacles or limitations
● Be innovative to create scripts/tools to help with client requests and department needs
● Assist with training and evaluating new and junior programmers by creating guides and conducting training
● Be a technical liaison between the Programming/Development/SRE and Clients/Sales/Project managers
● Set a positive example for team members and foster a good team environment
● Strive to be an expert in the field of online market research and all things surveys
● Display ownership, accountability and pride in the work you deliver
● Carry ownership of projects and provide support beyond regular work hours when needed
● Perform other related duties as required

● Excellent communication skills
● Excellent ability to multi-task and balance multiple projects and priorities
● Excellent understanding of marketing research and its data
● Minimum of 3 year experience programming surveys on the Forsta Suveys (Decipher) platform
● Strong problem-solving skills, including an ability to “think outside the box”
● Excellent understanding of logic and ability to identify errors
● No record of formal disciplinary action in the past 6 months
● Bachelor’s degree or equivalent experience
● Strong programming aptitude and knowledge of the below (minimum of 2 years working experience through a job/freelance work/personal projects):
     o XML
     o Python
     o Linux and Bash
     o HTML, JavaScript, and CSS
     o JS libraries & frameworks such as jQuery, moment, Angular, React
     o CSS frameworks such as Bootstrap, Materialize
     o REST APIs

Additional information

This position is required to work 8AM - 5PM PST

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

The expected base salary for this position ranges from $50,000 to $68,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ 

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