PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Highly skilled, tech-savvy, multitasking assistant to perform business and personal tasks.

Provide a high level of administrative support to the members of the executive team as required. Coordination of tasks such as managing schedules, booking travel arrangements, event planning, managing correspondence, and organization of electronic and hard copy files.

This is an IN PERSON role in our Boston, MA office. 

Duties and Responsibilities

• Schedule meetings and manage calendars.
• Take accurate and comprehensive notes at meetings.
• Information analysis and task routing.
• Help with daily time management.
• Run errands as requested.
• Plan travel, including flights, accommodation, and ground transportation.
• Coordinate events and speaking engagements.
• Create expense reports.
• Make restaurant reservations.
• Supervise vendors and contractors for office.
• Manage philanthropic interests.
• Performs other duties as assigned and required.

• Ability to work in person at our Boston, MA office 
• Minimum of 4 years of consecutive experience working with executive level management required.
• Proficient in computer technology, especially Microsoft Office applications.
• Knowledge and use of audio and/or visual conferencing software.
• Entrepreneurial drive and ability to work independently.
• Ability to multitask with analytical and critical thinking skills.
• Professional handling of sensitive information; sound judgment.
• Strong time management and organizational skills with meticulous attention to detail and accuracy.
• Proactive approach to problem solving.
• Active listening and strong interpersonal and communication skills.
• Interpersonal dynamics: Office managers and executive assistants interact with various individuals, including employees, clients, vendors, and executives. They should have strong interpersonal skills to effectively communicate, mediate conflicts, and build relationships with different stakeholders.
• Excellent verbal and written correspondence.

Education

• High school diploma required with an associate degree or two years of college preferred.  Experience may be substituted for formal education.

Special Working Conditions

• Ability to travel when requested.
• Extended hours may occasionally be needed beyond regular office hours, especially during busy periods, to meet deadlines or handle urgent matters.  This could include staying late or working weekends. 

Special Physical Requirements

• Physically capable of navigating the office space, including walking, standing, and occasionally lifting or carrying items.
• Have good manual dexterity to operate computers, printers, fax machines, and other office devices effectively.
• Vision and hearing: Office managers and executive assistants need to read and review various documents, emails, and reports. Should have adequate vision to read and analyze written materials. Additionally, they should have good hearing to communicate effectively with employees, clients, and other stakeholders.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position is $54,000.00-$86,000.00 per year. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/