Customer Service Representative
- Logan Ave, Toronto, ON, Canada
We manage the brands of – and run events for – some of North America’s largest companies. Our mission is to increase the exposure of our clients’ brand, to bring in quality long term customers and to help drive revenue, all whilst making sure that the person appreciates the experience with the brand. People want to listen to and be involved with Professionals!
Power of 3 is looking to hire a Customer Service Representative to join our team. This role is equally challenging and rewarding. You'll be on the phone for long periods, encountering all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with challenging situations, and resolve customer concerns positively, simplified so that customers fully understand their solutions.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Receive and respond to incoming customer communication through phone, email, social media, online ordering, and written correspondence.
Handle all incoming requests from customers and ensuring that issues are resolved both promptly and thoroughly.
Serves as an extension of sales to expand business revenue by exploring all opportunities with customers.
Anticipate and facilitate problem resolution on all load issues to meet or exceed the total satisfaction of customers.
Maintain a positive work atmosphere by acting and communicating to facilitate business operations' success to meet company and customer requirements.
Minimum High School Diploma/GED
Critical listening skills combined with patience and genuine empathy
Ability to assess a situation and initiative to improve the customer experience
Confident performing under pressure in a fast-paced environment
Effective execution of Customer Service skills
Intermediate to advanced PC skills using: Microsoft Windows, Office Suite, Web-based applications, and multiple Internet browsers
Strong verbal and written communication