PowerGen Renewable Energy is a micro-grid developer and Engineering, Procurement and Construction (EPC) company for Commercial and Industrial (C&I) solar projects in Africa. PowerGen is creating an African energy system that utilizes clean, renewable energy and smarter grids to deliver power to all. 

We uniquely combine our mission – to build Africa’s future energy system, while improving lives through smarter power – with technical, on-the-ground expertise and an innovative business model. We build, own and operate AC micro-grids and C&I solar projects to bring power to residential, commercial and industrial customers. With over 120 employees, a 7,500 sq. ft. workshop and headquarters in Nairobi, offices in Tanzania, Nigeria and Sierra Leone, PowerGen is building a company that is set to have an impact on the energy sector in Africa for years to come.

 Responsibilities:

• Assist with managing customer inquiries &  issue resolution through various channels such as email, phone, and social media
• Maintain accurate and up-to-date records of customer interactions and feedback
• Maintain accurate customer records and documentation in the company's CRM system.
• Provide basic technical support to customers over the phone or through email, SMS or WhatsApp chats.
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
• Support the creation and maintenance of customer-facing materials such as FAQs, user manuals, and training materials
• Participate in customer outreach activities such as webinars, events, and community engagement programs
• Assist with sales and marketing activities, such as lead generation & campaigns 
• Complete customer surveys, customer sign up and other data gathering activities within a selected community for mini-grid operation
• Assist in conducting customer surveys and analyzing feedback to identify areas for improvement
• Stay up-to-date with industry trends and competitor activities to inform customer team strategy and tactics
• Provide administrative support to the customer service team as needed.
• Other duties as assigned by the customer manager

 Requirements:

• Graduate in a relevant field 
• Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, or other ethnic Nigerian languages
• Excellent communication skills, both verbal and written.
• Strong customer service skills and experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Detail-oriented and highly organized.
• Ability to work well in a team environment.
• Ability to learn and work with new software quickly.
• Industry Knowledge Curiosity & knowledge management
• High level of integrity

What Excites You:

• A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged

• Contributing to rural electrification in Nigeria & building a clean energy future
• Field activities
• A passion for organization, details, and precision 
• Delivering of quality customer service at every interaction

• Contribution to the exponential growth and profitability of PowerGen Nigeria