At Potters Resorts, we create unforgettable experiences. As the UK’s number one fully inclusive resort according to readers of Which? magazine, we offer award-winning entertainment, top-tier hospitality, and industry-leading facilities. From spectacular West End-style shows to live music, comedy, and interactive entertainment, our guests return time and time again for a unique, seamless experience where everything is included.

We are currently looking for a Tech Crew Manager to lead our skilled Technical Crew Team on a full-time basis. This is a key leadership role within the Entertainment Management Team, ensuring the smooth operation of all technical areas across the resort and supporting the delivery of high-quality productions and events. 

• Lead a talented team and play a key role in delivering world-class entertainment.
• Strong administrative skills, including:
  • Rota management, scheduling, and organising holiday requests.
  • Monitoring sickness and arranging cover when necessary to ensure seamless operations.
  • Inventory tracking and maintaining accurate records for equipment maintenance and team training.
• Support the Creation & Entertainment Management in delivering high production standards.
• Drive the technical magic behind Potters Theatre Company shows, guest acts, and resort events, ensuring every performance shines with seamless production and unforgettable moments.
• Coordinate the setup, operation, and maintenance of audio, lighting, video, and stage equipment.
• Maintain high standards in equipment care, ensuring preventative maintenance is scheduled and completed.
• Assist in programming, operating and maintaining key technical systems, including:
  • Audio: DiGiCo Quantum/SD series consoles, Resort wide DANTE/Netgear AV Network, Shure ULXD & PSM100 RF, Allen & Heath AVANTIS SQ5 and AHM venue/resort BGM Matrix mixers
  • Lighting: GrandMA3, Avolites Titan, Robe, Luminex
  • Video: Hippotizer media servers, Blackmagic video switchers/mixers, Novastar video wall processors, Just Add Power AVOIP video distribution
  • Show Control: QLab, SMPTE/MIDI timecode synchronization/distribution
• Manage backstage operations, including running an evening as Stage Manager (when required).
• Coordinate and lead the transport, setup, and strike of equipment across multiple resort locations, ensuring every event runs flawlessly.
• Deliver top-tier technical support for corporate functions and events, creating seamless and impactful experiences.
• Mentor and develop the Tech Crew team, enhancing their skills and efficiency to elevate every production.
• Champion safety and excellence by ensuring full compliance with Health & Safety protocols across all technical operations.

Salary: 

£30,000 - £40,000 (dependant on experience) 

Key Skills & Experience:

• Proven leadership experience in a similar role within live events, theatre, or entertainment.
• Strong understanding of sound, lighting, video, and stage operations.
• Strong administrative skills, including experience with rota management, holiday requests, sickness tracking, scheduling, reporting, and inventory management.
• Experience in managing and developing teams in a fast-paced, high-pressure environment.
• Ability to problem-solve quickly and make effective decisions under pressure.
• Organised and proactive approach to workload and team coordination.
• Strong communication skills, ensuring clear collaboration across departments.
• Good knowledge of Health & Safety in a theatre or event environment.
• Basic technical troubleshooting skills, including networked AV systems, Dante, and lighting control systems.

• Free use of Palms Health & Fitness - Gym and Swimming Pool
• 30% Discount on products in the shop
• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
• Free Team Lunch available daily
• An all-year-round position (not seasonal)
• Free Parking and on the main Bus Route
• Cycle to Work Scheme
• 10% Discount off all products and treatments within Aphrodite Beauty Salon
• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

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Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.