POTTERS RESORTS

HEAD OF ENTERTAINMENT

 This role is based at Potters Resorts Hopton-on-Sea, Norfolk

An exciting opportunity to lead an Entertainment Team at Potters Resorts Hopton on Sea, Norfolk.

What we're looking for:

Applicants should be inspirational leaders who have walked the walk, such as a cruise director or a senior manager for another entertainment-led company. You will manage, grow, and run the entertainment function, ensuring high-quality entertainment all year round.

At Potters Resorts Hopton on Sea, you will have the opportunity to manage and grow our dynamic entertainment function. Your role will oversee a team of entertainers and your ultimate aim will be to deliver FUN to our Guests 24/7!

Working closely with the Resort Senior Management Team, the Creative Producer, and the overall Entertainment Management Team, including Tech Crew Manager and Programme & Entertainment Manager, you will oversee the day-to-day running of the entertainment department, including, but not limited to:

• Leadership and Team Empowerment: Lead, coach and inspire a team of approximately 42, fostering a culture of creativity, collaboration and exceptional Customer service. Demonstrate a proven ability to lead diverse teams and develop the team to reach their full potential. Previous team management experience is essential.

• Exceptional Guest Experience: Continuously monitor guest feedback and insights, using data-driven approaches to enhance the entertainment experience. Ensure that every interaction, performance, and entertainment activity reflects the resort’s commitment to outstanding customer service.

• Entertainment Excellence: Showcase a passion for entertainment by delivering diverse, engaging entertainment to the highest standards. Play a pivotal role in developing and evolving entertainment offerings that captivate our guests, in close liaison with the Creative Producer.

• Commercial and Financial Acumen: Apply strong commercial acumen to optimise the entertainment department’s performance by managing budgets, and aligning with business objectives. Demonstrate a proven track record of managing P&L performance while delivering high-quality entertainment experiences.

• Hands-On, Visible Leadership: Lead from the front, providing practical support and guidance to your team day to day ensuring seamless execution of entertainment within a fast-paced, multi-functional environment.

• Proactive Problem-Solving: Address any operational challenges and guest concerns with confidence and efficiency, implementing solutions that align with the resort’s commitment to excellence and guest satisfaction.

• Talent Development and Performance Management: Utilise exceptional well-honed people management skills to mentor and motivate team members. Identify individual strengths and areas for growth, provide constructive feedback, and facilitate ongoing development through regular reviews and coaching.

• People-Centred Approach: Foster a positive and inclusive team culture, recognising achievements, encouraging collaboration, and supporting well-being. Ensure all team members feel valued, motivated, and empowered to deliver their best.

• Communication and Collaboration: Build and maintain strong working relationships with the Resort Management Team and Creative  Producer. Promote a one-team ethos by collaborating with other departments to deliver seamless guest entertainment experiences.

• Health, Safety, and Compliance: Ensure that all entertainment activities adhere to health and safety regulations, safeguarding both guests and team members while maintaining compliance with industry standards.

About You - Key Skills and Experience:

• Someone who has been there and done that, with proven experience in a senior entertainment management role.
• Strong communication skills.
• An experienced and engaging leader 
• Highly organised.
• Commercially Astute
• Great presentation skills.
• Exceptional attention to detail.
• Resilient and adaptable.
• Creative and curious.
• Caring and empathetic.
• Self-disciplined.
• Supportive.
• A true team player.
• Someone friendly and approachable, twice over!

We'd love to hear from you if you possess these qualities and are ready to take on a rewarding challenge! Join us at Potters Resorts Hopton on Sea and help us create unforgettable experiences for our guests.

Application Process:

As part of the application process, candidates who make it through the two-stage interview will spend a day with the resort Entertainment Manager. This will allow you to see what we are all about and ensure we are a good fit for each other.

Additionally, final stage candidates will be asked to complete an online psychometric test and provide references from a previous employer where they held a similar role.

This is a full-time role, five days out of seven, with hours determined by the needs of the business. In reality, you will need to build a strong management team below you and work closely with the resort management team to ensure you achieve a healthy work-life balance.

Salary – Above Industry Standard

www.pottersresorts.com

Joining our happy, friendly, inclusive, and fun team at Potters Resorts Hopton on Sea comes with a host of benefits, including:

• A supportive working environment at our All-Inclusive Resort.
• The opportunity to deliver First Class Customer Service and build a rapport with our guests.
• Learning & development – we support your career growth.
• Free use of our resort leisure facilities, including a gym and swimming pool.
• A comprehensive Employee Assistance Programme to look after your health and well-being.
• On-resort benefits and discounts in our Beauty Studio & Pop-in Shop.
• Access to the Cycle2Work Scheme and life assurance.

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Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.