Are you looking for the next step in your career? 

We are seeking a passionate, customer-focused, and detail-oriented Bowls Shop Assistant to join our team. This role demands an individual who thrives in a vibrant retail environment, has a passion for indoor and outdoor bowls, and possesses strong communication skills to interact with customers, colleagues, and suppliers effectively. The ideal candidate will comfortably juggle customer service and administrative duties.

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

• Sales & Customer Service;
  • Engage with customers, offering friendly, professional service and advice, assisting them in making educated purchasing decisions.
  • Leverage comprehensive product knowledge to provide tailored recommendations, ensuring customers’ needs and requirements are met.
  • Update and manage stock and products on the Bowls shop website.
  • Handle customer complaints professionally, working to swiftly resolve issues and maintain customer satisfaction
• Stock Management;
  • Maintain the shop’s visual standards, ensuring all products are accurately displayed and the store is kept clean, tidy and inviting.
  • Oversee inventory, regularly conducting stock checks, reporting discrepancies and ensuring optimum stock levels are maintained.
  • Efficiently manage stock rotation, minimising waste and maximising sales.
• Order & Delivery Management;
  • Order stock from suppliers, using knowledge of stock levels and customer demands to make informed decisions.
  • Track orders to ensure timely delivery and manage any supplier-related issues that may arise.
  • Receive deliveries from suppliers, verifying the accuracy of orders, managing discrepancies, and ensuring proper storage.
• Communications;
  • Respond promptly to telephone and email enquiries, delivering excellent service and maintaining strong relationships with customers.
  • Manage outbound communications for customer orders, ensuring they are posted our promptly and accurately.
  • Liaise effectively with the team, suppliers, and store manager, ensuring smooth operations and resolving any issues promptly.

Skills and Experience required;

• Previous experience in a retail environment preferred.
• Strong knowledge of bowls and related products.
• Excellent customer service skills with a friendly, approachable demeanour.
• Ability to work well in a team environment and manage tasks independently.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal
• Ability to handle physical requirements of the job, including lifting and moving stock.

Hours of work: 

• This is flexible position, working 20 hours over 3 days per week and will include weekend working on a rota basis.

As part of our team, we will offer you …   

• Free use of Palms Health & Fitness - Gym and Swimming Pool

• 30% Discount on products in the shop

• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

• Free Team Lunch available daily

• An all-year-round position (not seasonal)

• Free Parking and on the main Bus Route

• Cycle to Work Scheme

• 10% Discount off all products and treatments within Aphrodite Beauty Salon

• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship

• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

#INDHPHOP

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.