Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Position Type: Permanent, Full-time, 37.5 hours per week 

Salary: £24,169 per annum

Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.

We are seeking an enthusiastic, motivated, and flexible individual to fill the position of DAWN co-ordinator on a permanent basis. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.

The DAWN co-ordinator will work as part of the Patient Pathway team in Rheumatology outpatients. The Pathway team are responsible for booking and managing Daycase activity, downloading a busy helpline service, Managing Biologic medication accounts and provide admin support for our blood monitoring system DAWN.

Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently.

Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.

This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to:

• reliable and free Park and Ride service
• access to 24/7 counselling
• discounted wellness centre memberships
• use of a free beach hut
• reduced Car leasing contracts
• flexible working.

Key Responsibilities

• Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
• Communicate with patients and external health care providers to update treatment plans and ensure appropriate blood monitoring is taking place.
• Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and health care providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
• Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
• Generate reports from monitoring system to support departmental processes, drug changes and research studies.
• Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
• Answer patient calls, take messages, redirect and answer queries as appropriate.
• Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries.
• Support admin duties across the department
• Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
• Support and implement monitoring changes.

For further details, please refer to the Job Description

Essential

• GCSE grade C or equivalent in English Language

Experience

Essential

• Previous experience of working in a busy office environment
• Experience of working in a patient focused environment

Skills & Knowledge

Essential

• Proven effective written and oral communication skills for liaison with colleagues, medical staff and members of the public.
• Proven ability to use a personal computer with knowledge of word processing, and Windows applications.
• Proven ability to work on own initiative and manage own workload.
• Proven experience of working with cross-functional teams.

Personal Qualities

Essential

• Proven strong interpersonal skills
• Proven strong administration skills
• Effective communicator both orally and on paper
• The ability to act and ensure delivery
• Is responsive and flexible

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. 

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.