Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Salary: Band 3 - £24,071 - £25,674 per annum

Position type: permanent

Hours: 37.5 Hours per week

Are you looking for the stage in your administration career? A vacancy has arisen for a full-time Senior Administrator to join our team.

The Integrated Discharge Service (IDS) is a 7 day service based at Queen Alexandra Hospital and hosts the hospital’s own Discharge Services, Hampshire County Council, Portsmouth City Council, Southern Health Foundation Trust and NHS Solent.

You will be a vital part of the hospital’s administration team at the centre of the IDS and will find this role both challenging and rewarding and will be supported every step of the way.

You will possess excellent attention to detail to ensure safe administration of patients who are being discharged with ongoing support. The duties will also involve dealing with enquiries from managers, staff and the public. It will be important that you are keen to demonstrate your customer service skills.

You will be required to provide senior support to a small team of clerical staff and may need to work across departments within the IDS.

You will work in a team that work across 7 days and there will be a need to work weekends and bank holidays on a rota basis which will attract enhanced pay.

Job Summary

• To assist in ensuring the provision of a comprehensive clerical and administrative support network within the Integrated Discharge Service (IDS).
• Work as part of an integrated administration team reporting directly to the Admin Team Leads.
• Supporting the Admin Team lead by supervising the team to ensure smooth running of daily tasks.
• To provide support to our Portsmouth and Hampshire Health & Social Care discharge service partners.
• Work across organisation and departmental boundaries to assist in the provision of a robust seven-day service.

For more information, please refer to the Job Description.

Essential

• Education to GCSE Level Grade 4-9 (C or above) or equivalent, including English and Maths

Desirable

• ECDL / ICDL or equivalent

Experience

Essential

• Previous experience of providing administration / clerical support in a busy and challenging environment
• Excellent IT skills with proficiency in the use of Microsoft Office, particularly Word, Excel and Outlook

Desirable

• Experience of working in a Health Care and / or Social Care environment
• Experience of working with Health Care and / or Social Care IT systems

Skills and Knowledge

Essential

• Excellent communication, organisational and interpersonal skills
• Ability to achieve a high level of accuracy while ensuring deadlines are met
• Ability to work with staff at all levels
• Willingness to undertake and engage in all essential training as required
• Customer care skills

Desirable

• Previous experience working within a cross-functional team
• Overall understanding of current Health and Social Care service sector issues

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. 

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.