This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System

Organisations within scope are as follows:

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust 
• South Central Ambulance Service
• Isle of Wight NHS Trust
• Hampshire Hospitals

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

We have an exciting opportunity for a Clerical Officer to join the CHAT department here at Portsmouth Hospitals University NHS Trust.

We are looking for someone who can deliver a first-class service, able to demonstrate administration support across the department and to be able to operate a complex reception desk in a busy setting where the service requires.

This is a busy, but rewarding role. Excellent communication skills, a flexible approach, ability to meet tight deadlines and interact with a wide variety of patients and staff within the Trust is vital to this position.

The post is demanding, challenging, and extremely rewarding- staff must be able to work between the hours of 08:00am and 05:00pm.

Job Summary:

• To provide an accurate and efficient administrative service to the DSU, TSA and POA working both within a team and using own initiative, assisting in achieving compliance with local and national access targets. The role includes working as part of a multifunctional team interacting with Waiting List staff across Directorates.

Key elements of role will include:

• Receptionist
• Preparing notes for the clinics (includes lifting/collecting/delivering notes to/from other departments) – tracking notes as and when they are moved. 
• Admit / Discharge / Transfer of patients on computer systems
• Making follow up appointments
• Update Clinics lists, attend, cancel and rebooking appointments
• To include any adhoc duties that is required by the departments

Qualifications

• NVQ Level 2

Skills and Knowledge

• Literate and numerate
• Excellent standards of customer / patient care
• Ability to use a personal computer with knowledge of word processing, and Windows applications
• Working knowledge of clerical procedures.
• Ability to communicate in written and oral English.
• Ability to understand and work with administrative and medical processes and practices.
• Knowledge of dealing with highly sensitive / patient confidential information.
• Ability to cope with exposure to occasionally unpleasant working conditions including complex situations and care of the seriously injured or ill.
• Able to deal with anxious and distressed patients and relatives
• Strong interpersonal skills
• Strong administration skills
• Effective communicator both orally and on paper
• Skill in working with cross-functional teams
• Ability to act and ensure delivery
• Responsible and flexible attitude and approach.
   

Experience

• Experience of working in an NHS Trust environment or in equivalent role (e.g. customer services, receptionist, secretary etc.)

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.