Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Band 3 - £24,071 - £25,674 per annum

Full-time - 37.5 hours per week

The Endoscopy Service is looking for new Endoscopy Productivity Co-Ordinator. Under the line management of the Administration Manager for Endoscopy, the successful candidate will undertake and assist in the smooth running of Endoscopy Admissions, from pre-admission preparation to booking of procedures. They will support on the validation of the Patient Tracking list, ensuring patients are booked in for their procedures in waiting time order and ensuring oversight of all patients on said list. Their validation will be key to identifying capacity issues within the Endoscopy suites. The post holder will also support, in conjunction with their colleague, on increasing utilisation of the suites; working with admin manager to ensure suite time is raised so the opportunity to backfill suite time is not lost. Other tasks include, booking and validation of the endoscopy waiting list, correcting data quality issues and communicating with Patients/Nurses/Clinicians.

Job Summary:

• Facilitate the scheduling of patients’ endoscopy procedures, in line with trust and national target timeframes, so that patients receive the treatment and care they need.
• Perform regular data quality and validation duties to maintain clean data.
• Assist in the day-to-day running of the administrative and clerical functions of the Service Operations team, ensuring that exceptional customer service is at the heart of what we do

For further details, please refer to the Job Description.

Essential 

• Education to NVQ III or relevant equivalent experience.
• At least 5 GCSEs at grade A*-C or equivalent.

Skills and Knowledge

Essential

• The ability to work using own initiative and without supervision.
• Good communication and interpersonal skills.
• Computer & keyboard skills.
• Working knowledge of MS Office, including e-mail and Excel.
• Ability to demonstrate confidentiality and trustworthiness.
• A willingness to be flexible and to work as part of a team.
• Self-motivated.
• Excellent customer care skills.
• Ability to achieve a high level of accuracy while ensuring deadlines are met.
• Ability to deal with clinicians, general practitioners, management, staff, patients and the general public.

Desirable

• Understanding of medical terminology
• Knowledge of waiting list management systems, waiting times and outpatient booking procedures.
• Knowledge of outpatient clinic preparation and delivery.
• Knowledge of a Patient Administration System.

Experience

Essential

• Experience of working in an office environment.

Desirable

• Managerial/ supervisory experience.
• Experience of working in a healthcare environment, preferably in a department providing direct patient care e.g., Surgical Outpatients/inpatient waiting list office.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.