This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System

Organisations within scope are as follows:

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust
• South Central Ambulance Service
• Isle of Wight NHS Trust
• Hampshire Hospitals

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust

We have an exciting opportunity for a Clerical Officer to join our Haematology Oncology Department here at Portsmouth Hospitals University NHS Trust. 

We are looking for someone who can deliver a first-class service, able to demonstrate administration support across the department including Oncology Secretarial support, Chemotherapy admin support and to be able to operate a complex reception desk in a busy Haematology Oncology outpatient setting where the service requires.

This is a busy, but rewarding role, receiving at times 200 outpatient referrals weekly and over 400 patients who are booking in for Radiotherapy, Chemotherapy treatments, and outpatient appointments daily.

Excellent communication skills, a flexible approach, ability to meet tight deadlines and interact with a wide variety of patients and staff within the Trust is vital to this position.

Working together and being part of a dedicated team is essential as ensuring the patient experience is paramount.

This post is demanding, challenging, and extremely rewarding and includes working on a rota system rotating between different areas to ensure both a variety of daily tasks for staff and to ensure staff are trained and able to work in all areas of our department.

Staff must be able to work between the hours of 08:00am and 17:00pm

Main duties include: 

• Deal with all queries and direct or escalate as appropriate
• Distribute post to correct recipients
• Book follow up appointments via the Plexus system
• Ensure all transport bookings are complete and book if necessary/required
• Ensure all Translator bookings are complete and book if necessary/required
• Answer the telephone and book appointments as required
• Uploading referrals onto the PAS system
• General Admin duties
• Admin stock check and ordering on SBS system
• Ensure the needs of the service are always met

Job Description

Qualifications

• Educated – GSCE / ‘O’ Level Standard or equivalent (including English and Mathematics)

Skills and Knowledge

Essential

• Knowledge of Office Procedures
• Strong customer service skills
• Ability to achieve high levels of accuracy ensuring deadlines are met.
• Excellent communication, interpersonal and organisational skills.
• Able to deal/liaise with staff at all levels.
• Able to prioritise and plan workload.
• Confidentiality and discretion.
• Able to work independently and recognise the importance of teamwork.

Desirable

• Knowledge of ARIA Chemotherapy although training will be provided.
• Experience of working in a healthcare office environment
• Access to PAS, EPRO, Minestrone

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.