Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Portsmouth Hospitals Ophthalmology Department are looking to recruit a Band 2 Clerical Officer at our Eye Day Case Unit here at Queen Alexandra Hospital.

Ophthalmology is one of the largest outpatient departments in the Trust and provides eye health care to patients for a range of conditions including corneal disorders, diabetic eye disease, paediatric strabismus as well as having a dedicated Emergency Eye Clinic open 6 days a week.  

The post holder will join a team of staff to provide administration and clerical support to the busy Ophthalmology department.  A polite and respectful manner with patients is required at all time, along with a confident and efficient attitude to complete the tasks required.

The successful candidate will have a good standard of education, good communication skills, be able to work on their own initiative and able to effectively organise their own workload. Medical terminology experience would be advantageous as well as customer service experience however full training and support will be provided.

Good communication skills are essential both in person and via the telephone.  A professional and sensitive manner is required to be maintained at all times.  The post holder will be required to liaise with patients on a daily basis requiring courtesy, discretion and confidentiality at all times..  

We have our own Eye Day Case theatre unit, pre-operative department, outpatients and Emergency Eye Care department, we are essentially a hospital within a hospital therefore the experience and exposure you can gain working within this department is unlike any other.

Job Summary

• Facilitate the booking of outpatient appointments, ensuring that waiting times are met.
• Provide administrative support including telephone calls, filing, reception duties, data entry.
• Communicate appointment and admission related information to patients/carers.
• Support theatre and outpatient elective/appointment booking.

Essential

• Education to GCSE Level, grade C or above 
• Literacy and numeracy

Experience

Essential

• Previous experience in a customer-facing role

Skills and Knowledge

Essential

• Excellent interpersonal and communication skills
• Evidence of experience of working with the public and delivering good customer service
• Computer literacy & keyboard skills including Microsoft Office
• The ability to work unsupervised demonstrating time management skills to meet deadlines 

Desirable

• Previous experience of providing clerical support in a busy and challenging environment
• Experience of working in a healthcare environment
• Knowledge of hospital databases/ information systems such as PAS, Minestrone and Theatreman
• Demonstrate accuracy and attention to detail.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. 

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.