Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Do you excel in an administration environment? Are you able to provide supervisory support to a team? If so, we would love to hear from you! 

Working within our busy department under the guidance of the Access Manager you will be expected to prioritise your own workload, have the ability to work on your own initiative as well as work within the team with the ultimate aim of providing our patients with the best possible patient experience

The post holder will need to have good computer and communication skills, as well as being a team player and have an ability to use their own initiative.

You will require proficiency in MS Office. An enthusiastic, proactive approach to the role will be warmly welcomed. The role is full-time (37.5 hours per week) worked Monday to Friday. If this sounds just what you are looking for then we would genuinely love to hear from you.

Key Responsibilities:

• To  supervise, the day-to-day running of the administrative and clerical functions of the MSK Access Team.
• To assist in the smooth running of the Orthopaedic services in the Outpatient and Fracture Clinics
• To perform regular data quality and validation duties to maintain clean data and to provide assistance in completing the weekly waiting list summary.

Essential

• Education to NVQ III or relevant equivalent experience

Experience 

Essential 

• Experience of working in a healthcare environment, preferably in a department providing direct patient care eg Fracture / Orthopaedic Clinic / inpatient waiting list office.
• Waiting list management experience

Desirable

• Managerial / supervisory experience

Skills and Knowledge

Essential 

• Working knowledge of waiting list management systems, waiting times and out-patient booking procedures.
• Working knowledge of out-patient clinic preparation and delivery
• The ability to work using own initiative and without supervision.
• Good communication and interpersonal skills.
• Computer & keyboard skills
• Working knowledge of a Patient Administration System
• Working knowledge of MS Office, including e-mail and Excel

Desirable

• Understanding of medical terminology, particularly orthopaedic.

Personal Qualities 

Essential 

• Ability to demonstrate confidentiality and trustworthiness.
• A willingness to be flexible and to work as part of a team.
• Self-motivated. • Excellent customer care skills.
• Ability to achieve a high level of accuracy while ensuring deadlines are met.
• Willingness and ability to work Bank Holidays and Saturdays, on occasion.
• Ability to deal with clinicians, general practitioners, management, staff, patients and the general public

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.