Portfolium partners with colleges & universities to help students connect learning with opportunity. Our ePortfolio network helps 3.5M+ students from over 180 partner institutions manage their skills and launch their careers. Portfolium's cloud-based platform empowers students with lifelong opportunities to capture, curate, and convert skills into job offers, while giving learning institutions and employers the tools they need to assess competencies and recruit talent.

As a Customer Success Engineer, you will be equal parts listener and teacher, on a mission to help our K-12 and Higher Ed customers inspire and manage successful learning outcomes for millions of students and lifelong learners.

You will focus on helping drive maximum customer ROI from the Portfolium platform by offering prescriptive, creative, proactive, data-driven feedback and support.

A little more about the role, and what is expected:

• Devise creative solutions to translate customer needs into tailored product configurations and demo scenarios.
• Serve as the primary point of contact for customers by partnering with the implementation team during onboarding, and then assuming overall customer success responsibility and issue escalation management.
• Handle customer inquiries related to all aspects of the current product and contract
• Share monthly success reporting with each customer
• Educate and redirect customers to solutions they hadn’t considered
• Schedule strategic quarterly account reviews with each customer
• Stay up to date on current and future product releases
• Conduct periodic customer check-ins based on the health of accounts
• Identify the risky customers and strive to keep them wanting more
• Communicate customer issues and questions the product team
• Keep our internal CRM up to date

• Passion for creative problem solving with the proven ability to identify and resolve problems
• 1-3 years max experience in a customer relations / sales role
• Prior experience in product experience in any of the following: product specialist, customer success, sales engineering
• Selling skills are key [everyone here is on our sales team]
• Self-starter and team player
• Ability to maintain a database of current customers
• Familiarity with CRMs (We use Hubspot)
• Superb phone and written communication skills
• Flawless attention to detail
• Great communicator!
• Positive, customer-centric attitude
• Degree or equivalent experience
• Experience working with educators and/or universities a huge plus
• Startup experience also a huge plus

Why Portfolium

• Work for a HOT startup – successful and growing, growing, growing
• Downtown San Diego office with views for days
• Phenomenal and smart people work here 
• You'll be part of something that is pioneering the way we hire 
• You’ll gain valuable knowledge about SaaS sales and marketing, technology, and business