Founded in 2020, PolygonTech is a humble organisation home to a bunch of passionate people. With our core focus being empowering Startups with efficient technology solutions, we are experts in making our clients’ lives easier, and delivering the best software products in the market. Our reputation is built on serving them with confidence, convenience, and collaboration. 

• Monitor system performance with a sharp eye and intention to issue/bug resolve
• Providing Technical Support via ticketing system/live chat
• Follow SOP for proper escalation of unresolved issues with SLA Compliance
• Troubleshoot, investigate, and keep detailed bug reports & checklists up-to-date
• Contribute to solve issues, and participate in on-call support, ensuring stability and performance of the system infrastructure
• Providing Level 1, Level 2 & in cases Level 3 Tech-support to customers
• Collaborate with other teams to provide services to meet utmost business needs
• Monitor and coordinate customer incidents from detection to resolution
• Automating internal processes via scripting/tooling

• Bachelor's degree in computer science, information technology, or related field or equivalent industry experience
• Freshers are encouraged to apply
• 0-2 years of professional experience as a TechOps/System/Technical Support Engineer
• Knowledge of Freshdesk (or other helpdesk/ticketing system) is a MUST
• Knowledge of Jira/ClickUp is a PLUS
• Experience of working with ITIL/Agile framework is a PLUS
• MUST be a team player & quick learner
• Ability to work under pressure and manage priorities

• Salary Range: As per company policy for T1-T3
• Employment Type: Full Time
• Subsidized Lunch
• Job Location: Polygon Technology, Banani, Dhaka