Coordinator, Partner Relationships

  • 5Q Dubai, Dubai, United Arab Emirates
  • Full-time

Company Description

We’re a technology company working in the loyalty e-commerce industry. Our solutions enhance the management and monetization of loyalty currencies for more than 60 of the world’s largest loyalty brands, from frequent flyer miles and hotel points to retailer and credit card rewards. Supported by our unparalleled loyalty industry experience and technological expertise, we bring state-of-the-art loyalty commerce platforms and products to individuals and businesses in today’s loyalty marketplace.

Our casual, collaborative office is where our strong workplace culture begins. Our people are what make us great, so we empower them with the freedom to think big and the resources to make things happen. We communicate directly, lead by example, and make sure our team members know how much they are appreciated. Passion for life and work is important to us, and we want to see it in you, too!

Job Description

Points is looking for a Coordinator, Partner Relationships to join our Dubai team for a permanent position.

We’re an industry-leading organization that is continuously reshaping how consumers interact with their loyalty programs. We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you’d like to be a part of it, we’d love to hear from you.

As a Coordinator, Partner Relationships you will enjoy an expanding role that will assist the Senior Manager and Regional Director with responding to the needs and inquiries of our Middle Eastern Partners. You will actively support product launches, administer marketing campaigns via internal tickets/request systems, be responsible for end to end testing of campaigns, and play a key role in supporting the team and our Partners. With exceptional organizational skills you will help our team achieve regional revenue and gross profit targets for our partners. You are organized, responsive and have strong experience in the loyalty, technology, e-commerce or advertising agency field.

Reporting to the Senior Manager, Partner Relationships, you will be responsible for the following:

  • Assist in the timely coordination of marketing campaigns across our largest products and Partners 
  • Creating action tickets into Salesforce ticketing system to initiate marketing campaigns and performance and revenue tracking
  • Fostering good working relationships with internal customers across the organization to implement and synchronize plans for partners in accordance with corporate and Partner goals
  • Acting as an internal voice for the Partner to collaborate and organize resources required to solve issues and ensure seamless and efficient execution of promotions
  • Maintaining a strong attention to detail as you coordinate promotions through internal systems and confirm their accuracy
  • Supporting the sales process providing required resources and assistance to the Partner team as required for administrative executions, partner reporting requirements and collaborating on presentations.
  • Assisting with bi-weekly and monthly status review calls to review key milestones, project timelines, and tackle Partner issues
  • Documenting Partner requirements in a clear, concise manner for internal team communication
  • Preparing reports that summarize data to offer insight relevant to Partners’ business objectives
  • Ensuring fairness in all aspects of product delivery and Partner correspondence


  • Minimum of 2 years’ experience in a Coordinator or Administrative role in the Middle East
  • Post-Secondary degree or applicable work experience
  • Passion for the details and ensuring no detail is missed
  • Looking for an individual with willingness and eagerness to learn
  • Proven ability to manage multiple high priority tasks in a fast-paced environment
  • Excellent communication and presentation skills
  • Experience with is an asset 
  • Strong problem solving skills, able to manage multiple projects while demonstrating grace under pressure
  • Strong group collaboration and organizational skills and ability to be self-reliant and driven to achieve goals
  • Exceptional computer skills including MS Office Suite (particularly Excel and PowerPoint)

Additional Information

Building a great company culture is as vital to us as building a great business. Over the last 5 years Points has been the recipient of the following awards:

  • Best Workplaces (Medium) in Canada
  • Best Workplaces for Women. 
  • Canada’s Top Small and Medium Employers
  • Greater Toronto’s Top Employers

Here are some of the perks that are included in our Points culture:

  • We want to celebrate with you: all employees get an extra day off for their Birthdays!
  • Flexible work hours and casual dress every day
  • Green commuter and fitness subsidies

Points is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request we will provide accommodation for applicants with disabilities.

All your information will be kept confidential.

No agencies please.

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