We’re a technology company working in the loyalty e-commerce industry. Our solutions enhance the management and monetization of loyalty currencies for more than 50 of the world’s largest loyalty brands, from frequent flyer miles and hotel points to retailer and credit card rewards. Supported by our unparalleled loyalty industry experience and technological expertise, we bring state-of-the-art loyalty commerce platforms and products to individuals and businesses in today’s loyalty marketplace.

Our casual, collaborative office is where our strong workplace culture begins. Our people are what make us great, so we empower them with the freedom to think big and the resources to make things happen. We communicate directly, lead by example, and make sure our team members know how much they are appreciated. Passion for life and work is important to us, and we want to see it in you, too!

Points is looking for a Senior Manager to join our PMO in our downtown Toronto office.

We’re an industry-leading organization that’s continuously reshaping how consumers interact with their loyalty programs. We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you’d like to be a part of it, we’d love to hear from you.

The successful candidate has experience leading multiple large, complex projects concurrently and is a proven people leader who takes pride in the success of their team. You are solutions-driven with expertise in managing technology projects through cross-functional collaboration, building lasting partnerships, setting team goals and executing against strategy. You are passionate about driving positive change and growing the PMO to its next phase of growth.

Reporting to the Director of the PMO, you will be responsible for:

• The full end-to-end ownership of 3-5 concurring projects of varying complexity and strategic importance.
• The direct management of 2-4 project managers, overseeing their production, growth and areas of responsibility.
• Demonstrating continuous improvement and operational excellence with clearly defined and up-to-date metrics, that roll up to company goals and objectives.
• Collaborating closely with multiple internal stakeholders across platforms on a technical and non-technical basis to deliver high-value products to our partners.
• Coaching and mentoring project managers on project management best practices including identifying risks, looking for timing efficiencies and ways to give our partners the best experience
• Demonstrating expertise in both the art and science of project management across several areas including: governance, scope, risk, quality, issue management, communication and stakeholder management.
• Producing several project management related business analysis including status reports, issue and risk logs, meeting agendas and meeting minutes.

• 6+ years of software implementation project management experience preferably in the ecommerce industry.
• 5+ years of client facing experience in a technical environment with strong working knowledge of APIs and the ability to translate tech talk into business speak.
• Proven cross-platform leadership skills with the ability to execute well under pressure.
• Experience working in a complex, multi-project environment with a number of clients is critical in order to be successful in this role. Consulting experience would be an asset.
• Comfortable communicating at all levels of the organization including business executives and technical experts.
• Proven experience analyzing raw data, identifying trends and building a cohesive story is an asset
• Project Management Professional (PMP) accreditation is an asset.
• Ability and willingness to travel both domestically and overseas as needed to meet with partners.
• Willingness to join late night or early morning partner meetings as needed.

What we offer:

• Flexible hours 
• Extra days off 
• Extended health care from day one
• Parental leave top-op
• Fitness Credit 
• RRSP Matching Plan
• Learning & Development
• Free coffee, snacks & drinks
• The best Technology
• YOLO leave
• Green Commute or WFH credits
• Company-sponsored activities such as bowling, movies, sports, paintball, and more!

Our Process:

Points is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:

1. Recruiter Phone Interview 

2. Hiring Manager Interview

3. Take-home Assessment or remote coding exercise (If applicable)

4. Team Interview 

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.