As a trusted partner to the world’s leading loyalty programs, Points builds, powers, and grows new ways for members to get and use their favorite loyalty currency. 

More than 1 billion loyalty program members touch our products through brands like Hilton, Air Canada, Lyft, British Airways, United Airlines, Air France-KLM, Chase Bank, Etihad Airways, and many more. Our team of 250+ people across 5 global offices works together to build and launch new solutions, solve complex challenges for our partners, and create a one-of-a-kind company culture.

Click here to learn more about Points!

Points is looking for a Risk Analyst to join our Risk and Payments team for a  permanent position.

We’re looking for a smart, detail oriented, enthusiastic person with a passion for problem solving. As an integral part of our Risk and Payments team, our Risk Analyst will be relied on to identify fraud and take corrective actions by collaborating with our team to quickly and effectively implement solutions. Our successful candidate will be a highly motivated individual with superior communication skills, outstanding analytical skills, and who can demonstrate the ability to handle changing priorities in a rapidly growing environment. The ideal candidate will be experienced in online business with eCommerce fraud detection and also have experience with rule-based fraud detection tools as well as a high level of excel skills.

As our successful Risk Analyst, you will perform a critical function in preventing fraudulent transactions for our partners, enhancing our fraud procedures, achieving the goal of reducing chargebacks through rule management, data analysis and manual review efforts and liaising with many of the world’s largest loyalty programs.  We are looking for someone who has the innate curiosity, tenacity and persistence needed to constantly be researching and investigating online fraudulent activities to ensure our good customers get through with as little friction as possible.

This role reports to the Risk and Chargeback Manager. Here’s how you’ll make an impact:

• Identifying, analyzing, and interpreting fraud and gaming trends or patterns in complex data sets
• Tracking and providing statistical insights on fraud, refunds and chargeback levels across our products and partners
• Engaging with internal stakeholders to assist with investigating the root cause of losses
• Customizing and modifying data; interpreting, analyzing and implementing better strategies that optimise statistical efficiency and quality
• Working with management to prioritize business and information needs
• Locating and defining new process improvement opportunities
• Analyzing transaction challenges which cause chargeback losses, troubleshooting to determine causes, and working with subject matter experts to identify and execute solutions
• Providing  regular feedback on identified fraud patterns to partners 
• Tracking and maintaining fraud incident reports and other related analyses

• 2-5 years’ of experience in the online payments and fraud world
• University/College degree or equivalent working experience
• Advanced Excel skills required (Pivot Tables, VLookups, Macros, etc.)
• Excellent computer skills with advanced skills in Internet searching and online databases
• Strong written and oral communication skills, exceptional organizational skills with the ability to multitask and prioritize
• Strong attention to details and analytical skills like pattern recognition, identification of inconsistencies and deductive reasoning
• Strong customer service and relationship management skills
• Ability to work towards and meet deadlines,
• Ability to work under pressure and make accurate on the spot decisions
• Ability to work independently and as part of a team
• Ability to work weekends and statutory holidays is required

The health and safety of Points’ employees, guests and business partners is a very high priority. Our view that maximizing COVID-19 vaccination rates among employees is one very important strategy to lessen the hazard of COVID-19 in our physical workspace. As such, all new Pointsters are required to be fully vaccinated in accordance with their regional guidelines.

Points is an equal opportunity employer and is committed to providing an accessible recruitment process.

We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

All your information will be kept confidential.