Sales Product Support Representative- Remote

  • Boston, MA
  • Full-time

Job Description

The Product Support Representative (PSR) will be part of the GitPrime Support team, supporting GitPrime customers and it’s platform. The PSR is  the voice of GitPrime and constantly evolving with our product and service. This person will love to learn and communicate their knowledge to our customers and the rest of the team.  You will learn and utilize skills in technical writing, troubleshooting, and website monitoring. 

A PSR must love a challenge and in return will learn as much as they can retain. Our support team is very team-oriented with a lot of interaction outside of the Support department. 

Who you are:

  • Quick and eager to learn

  • Self starter with ability to take initiative without much guidance

  • Able to “think outside the box” to provide solutions and/or troubleshooting 

  • Collaborative, likes to work with and understand different teams within Pluralsight

  • Punctual and responsible for your schedule 

  • Able to understand basic troubleshooting of problem identification, research, and follow process 

  • Multitasker with great organizational skills

  • Able to efficiently manage their time between their responsibilities

  • Great communication skills both internally and externally (customers)

  • Open to flexible work schedule

What you’ll own:

  • Communicate with customers over email, chat and conference calls

  • Manage support tickets and resolve issues 

  • Work with Customer Success Managers to resolve customer challenges

  • Work with product and engineering  teams to resolve technical issues identified by Customers

Experience you’ll need:

  • Minimum 2-year experience in a support role (or related role) 

  • Higher-education strongly preferred 

  • Technology-oriented, familiar with basic technology

  • Familiar with Jira, Sales Force, Zendesk

Working at Pluralsight

 

Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world. 

 

Our platform helps technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable and secure. We come to work everyday knowing we’re helping our customers build the skills that power innovation. 

 

And we don’t let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us and our values are at the helm of how we work together. It’s our commitment to practicing them day in, day out that enables our performance. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.  

 

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Additional Information

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