Voice of the Customer Analyst
- Farmington, UT
As the Voice of the Customer Analyst you will be responsible for creating, maintaining, analyzing and communicate themes within our customer feedback data. You will work with key stakeholders across customer success, sales and marketing to capture data, then present your findings to our product team and other senior leaders across the business.
Who you’re committed to being:
You are committed to creating world-class customer experience for Pluralsight’s partnership products at scale
You are comfortable establishing current state and a desired end state or outcome
You ask detailed and specific questions, understand nuance, and challenge conventional wisdom
You are an excellent facilitator. You are adept at identifying themes through written and oral communication and effectively summarizing themes to key stakeholders
You are tenacious about outcomes-driven development. Rather than saying, "This is the problem or this is the need." You focus on "This is the current experience and this is what our customers are trying to achieve?"
You are an outstanding communicator. You are sincere and context-seeking with the ability to communicate vision across Pluralsight.
You are an objective truth seeker. You are not driven by ego. You are committed to identified needs to foster data-driven decision making.
What you’ll own:
Create clarity through our feedback channels to identify gaps and opportunities in our service.
Discovering, aggregating, and communicating customer needs throughout the lifecycle of our customers (B2B, B2C and internal employees)
Communicating feedback findings to key stakeholders
Working cross-functionally to capture key data points pertaining to the customer journey
Measuring the effectiveness of the voice of the customer program
Experience you’ll need:
1+ year of experience as a business analyst and experience working closely with product teams highly preferred
Strong communication skills. Demonstrated ability to speak on a technical level and communicate clearly with product managers and business leaders
Understanding of BI tools (Tableau) and how to interface with raw qualitative data sets
Working at Pluralsight
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.
At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world.
And we don’t let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us and our values are at the helm of how we work together. It’s our commitment to practicing them day in, day out that enables our performance. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.
Be yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status