Playto Labs is a startup by IIT Kanpur alumni working to make kids future-ready through innovative curriculum and hardware kits.

We are pioneers in developing next-gen STEM and Robotics toys, games, and curriculum. Our products stand out as they enable kids to acquire future-ready skills through play, a unique approach in the market.

Playto Labs is building world-class products from India and has customers in 38 countries.

The current core team at Playto Labs has earlier built Skyfi Labs, where they developed 100+ experiential learning products for UG level students, authored papers in experiential learning and won awards. Those products have paying customers from 67 countries and are rated 4.6+/5 on Google and FB with 1000+ reviews. With such a background, the team is now working on building highly engaging learning-by-doing products for kids. Playto Labs has raised funding from some amazing angel investors who have successfully built and exited startups. Many of them are our customers too and love our products for their kids!

• Serve as a day-to-day contact for assigned accounts, building trust and rapport while Investigating and resolving complex customer issues.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Collaborate, problem-solve, and/or strategies with team members on upcoming client meetings
• Collaborating with other departments for improving customer success.

• Graduate in any discipline
• 2-3 years of proven experience in customer communications, customer support, or customer success
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities