About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.
Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.  
Read more about who we are and what we do here: www.playtechpeople.com 
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 


Ready to level up your career? 

Playtech Managed Services unit is looking for a proactive Technical Delivery Configuration Associate with excellent communication and problem-solving skills. This position is offered on a 12-month fixed-term contract.

Your influential mission. You will... 

• Handle gaming platform configurations and backend systems.
• Configure casino and sports promotional mechanics, player journeys and messaging, standard automations, and game and casino settings.
• Identify and escalate technical issues arising during configuration.
• Establish and maintain user accounts with appropriate system permissions and access levels.
• Work closely with CRM teams to execute marketing automation campaigns and support technical implementation of custom solutions for various stakeholders.
• Learn the fundamentals of our products, including their structure and features.
• Gain insight into technical processes within a global organization.
• Collaborate and communicate daily with teams across the company and with external stakeholders.
• Continuously develop your skills and expand your knowledge in the Technical Delivery domain.
• Occasionally participate in extended coverage shifts to support global operations, currently once per week with flexible scheduling.
• Gain knowledge of gaming regulations across different markets.

Components for success. You...

• Are eager to develop your career in Technical Delivery.
• Have previous experience in a technical role such as system administration, configuration management, technical support, or a similar field (minimum 1 year; 2+ years preferred).
• Have strong attention to detail and can work effectively both independently and as part of a team.
• Possess strong communication and interpersonal skills, with a passion for problem-solving and the ability to prioritize tasks effectively.
• Have strong written and verbal English communication skills (minimum B2 level) to interact with team members, clients, and stakeholders.

You'll get extra points for...

• Previous experience in the online gambling industry.

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

TECHNICAL DELIVERY TEAM 

The Technical Delivery Team is a dynamic and multifunctional group based in Sofia, specializing in backend configurations. We handle a wide range of tasks including games configurations, customer engagement, customer journeys and onboarding flows. We provide comprehensive back-office services to the company clients and play a crucial role in onboarding new clients from a technical delivery perspective. Our team collaborates with clients across the globe and works closely with other business units within the company to ensure seamless operations and exceptional service delivery.

The Technical Delivery Team plays a key role in launching new online gaming sites and services. Within our team, you will acquire expertise in Playtech’s structure, products, and processes, while never having a routine day. 

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.