Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a responsible Customer Protection Team Lead with strong delegation skills.

Your influential mission. You will...

• Communicating effectively with players via various channels (Chat, Email, SMS, Phone, and Social Media)
• Taking ownership of responsible gambling strategies and projects 
• Constantly seeking innovative ways to detect and reduce risks and compliance issues related to responsible gambling and promote awareness
• Upholding full compliance with relevant licensing authorities
• Ensures timely handling of escalations and responsible gambling training for employees
• Prioritizing tasks related to social responsibility, responsible gambling, and player protection
• Creating tasks based on alerts from various channels
• Generating and analyzing reports
• Monitor the quality and efficiency of the Customer Protection Specialists
• Create reports and recommendations based on the performance of the team

Components for success. You...

• Are fluent in English
• Have a minimum of 1 year of experience in the Customer Service field
• Possess the ability to plan and prioritize
• Have strong communication and multitasking skills
• Are into people management and problem-solving

You'll get extra points for...

• Having delegation skills and an open mind

CUSTOMER PROTECTION TEAM

The Customer Protection team, part of SUN Desk is responsible for effective communication with players across various channels, and ownership of responsible gambling strategies. They prioritize tasks related to social responsibility, responsible gambling, and player protection while generating reports and recommendations based on team performance.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.