Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over  7,000 employees across 20 countries. 

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo, and poker.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. 

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Ready to level up your career?

Playtech Managed Services is seeking a vibrant Bingo Chat Moderator to join our energetic team. In this role, you'll serve as the heart of our bingo chat rooms, engaging and entertaining players to ensure everyone has a fantastic time! Your responsibilities will include not only running online bingo chat games but also closely monitoring player interactions, offering assistance when needed, and announcing exciting promotions. With a keen ear and a knack for keeping the fun alive, you'll be the guiding light that ensures every player enjoys a memorable experience!

Your influential mission. You will…

• Engage in text-based online chats as a chat moderator.
• Animate our customers and stimulate conversations.
• Build rapport and develop long-lasting relationships with the customers.
• Communicate with the audience warmly and pleasantly.
• Maintain the solid reputation of our brand.
• Ensure that the chat room etiquette guidelines are being followed.
• Answer customer questions and encourage their participation in the chat.

Components for success. You...

• Have a fluent level of English.
• Possess excellent communication, computer, and time management skills.
• Are available to work on shifts, including night shifts.
• Have the capacity to multitask and moderate multiple chat rooms simultaneously. 
• Can build trust and positive relationships with customers through consistent engagement and interactive communication.
• Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
• Can work independently and within a team, prioritizing tasks effectively.
• Have a basic understanding of current events in the UK/world and can engage in conversations on various topics.

You'll get extra points for...

• Having previous experience in online customer support.

We are here to offer you:

• Competitive salary and remuneration package
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events

Applicants should reside in Bulgaria and have a dedicated workspace equipped with a laptop or desktop, along with a comfortable home office setup including a desk and adjustable chair. A high-speed broadband connection is also required for this full-time remote position.

If this job opportunity interests you, please apply with your CV in English.

All applications will be treated with strict confidentiality.