Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over  7,000 employees across 20 countries. 

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo, and poker.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. 

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech Managed Services is looking for a Customer Service Associate with British English to join one of our teams. Our team will be there to guide customers through the entire gaming journey. We place our operators and their players at the heart of everything we do and, in doing so, ensure every query and issue is dealt with appropriately.

Your influential mission. You will…

• Deliver outstanding customer support and customer care to our clients
• Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, responsible gambling, and general terms and conditions)
• Use a professional and friendly approach in assisting with queries
• Be empowered to resolve any customer issue
• Follow our company's procedures and keep up with the standards
• Meet predetermined personal and team targets
• Keep the job knowledge up to date

• Fluent English speaker, ideally a native speaker
• Availability to work on shifts, including late hours
• Experience in online customer support is desirable but not mandatory
• Strong computer literacy
• Excellent communication and multitasking skills
• A team player who is open to sharing knowledge and supporting colleagues
• Motivation for achieving preset goals and targets

We are here to offer you:

• Competitive salary and remuneration package
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• Monthly food allowance
• Monthly utility allowance
• Wellness allowance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Corporate taxi scheme
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events

If this job opportunity interests you, please apply with your CV in English.

All applications will be treated with strict confidentiality.